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Empathy is the ability to recognize, understand, and share the thoughts, feelings, and challenges of another person, animal, or fictional character. Practicing empathy profoundly influences the thinking and leadership styles. It creates an environment of trust and mo...

Examine three major pain points for IT decision-makers: training, budgets and employee retention.

New & Exclusive – Gain valuable leadership skills in order to effectively coach, empower and lead individuals and teams to higher levels of performance. Professional development in leadership is key for advancing your IT career. Enroll now at Global Knowledge.

Making the transition from an individual contributor to a people leader is both a challenge and an opportunity. As a people leader, you must transition from doing the work yourself to getting the work done with and through others. It requires a shift of mindset to ta...

Getting work done through others is a special challenge, but it is a skill that can be learned and mastered. The ability to thoughtfully delegate tasks involves four major functions: planning, organizing, motivating, and controlling. Delegation Skills for Leaders dis...

New & Exclusive – Adapt your presentation content and style to match your business objectives and audience.

Exclusive – In this design thinking course, you will learn repeatable, scalable processes for finding, articulating and solving problems. Whether designing a product, building a system, or meeting an innovation challenge – effective design thinking practices provide a roadmap to...

Trust is at the heart of how we act in many business situations and how we approach trust can be vital to our success. In this course, the benefit of trust is explored as is the damage resulting from lack of trust. In addition, you'll examine the three steps that enc...

No matter what book or manual you use to study for the CCNA examination, you will see various protocols and processes referencing an RFC. And, although frequently referenced, the RFCs are seldom actually included in the documentation. So, the logical question becomes...

In a recent post, I gave an overall description of a service portfolio and the key components of a portfolio. Here, I will describe how a cloud services provider might implement an ITIL service portfolio. A cloud services provider will regularly have a set of services under development, a set of service in live operation, and a set of services that are retired.