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Apply important principles and skills you can use as a technical customer service representative. Live virtual classes. Group training available.

This instructor-led Listening Skills Training will show how to become a better listener by demonstrating your listening skills build either barriers or bridges.

Leaders will learn how to provide effective feedback, create opportunities for employees to grow and make positive contributions to their organizations.

Building a successful, high performance team is about more than finding a group of people with the right mix of professional skills.

This one-day interactive Resolving Conflict Training course will show you how to resolve and Minimize Workplace Disputes.

The purpose of the Art of Influencing Others training is to teach the skills you need so that others will want to grant you the power to affect outcomes.

Coaching employees addresses performance objectives and helps unleash the potential within each person.

The Leading Virtual Teams Training course in Global Knowledge is a one-day interactive class that positions managers of a remote workforce for success.

Exclusive – In today’s competitive environment, customers don’t just buy products — they buy confidence, connection, and clarity. Building Rapport & Winning the Business is a powerful, hands on workshop designed to help professionals strengthen trust quickly, understand what...

Problem Solving - Root Cause Analysis using Kepner Tregoe