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Conflict is all around us, especially during tough business periods where resources are tight and tempers are shorter, but most people lack basic conflict management skills. Rather than react to conflict on a purely emotional level, learn to manage disputes and disag...

In this excerpt from his new book, Accelerating Leadership Development, Jocelyn Bérard, Vice President, Leadership and Business Solutions, Global Knowledge, examines the importance of communication in an organization and present practical concepts for leaders to apply easily.

Learn how to develop a questioning outlook and quality standards that will help you make more effective decisions.

In today's volatile and challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships-and ca...

Discover the essentials of effective negotiations including the process, the different styles, and the communication elements that can affect the outcome.

Learn to communicate professionally even in difficult circumstances.

When designing a structured business analyst interview, it’s crucial to have a goal in mind, a clear set of questions planned, and an understanding of how those questions may deviate from the intended goal.

What if you could become an inspiring leader capable of garnering trust and prompting action? During times that would challenge even the most resilient and experienced leaders, it has never been more important to have an arsenal of tools, techniques and best practice...

A structured business analysis interview is much more than a conversation; it is a controlled event requiring attention to detail, cautious design, and a strong social foundation from which to build a trusting and lasting relationship.

This white paper provides a list of 10 security tools and tests that will help you check out suspicious issues and keep ahead of new risks and threats.