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Special Report

ITIL® Benefits to the Business

Date:
June 01, 2010

Based on a survey of IT professionals who practice ITIL®, this report analyzes important questions for those considering ITIL® adoption, including: whether or not C-level commitment is required for ITIL® success; whether ITIL® is just a help-desk practice; and whether cost reduction is the key benefit of ITIL® implementation. This report presents the results of the survey objectively and provides an understanding of what can be expected from following ITIL® best practices.

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Format:
PDF
Total Pages:
13