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ITIL Capability versus ITIL Lifecycle?

Video | Jan. 02, 2014

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss the difference between ITIL Capability courses and ITIL Lifecycle courses.

A Guide for Maximizing your Training Dollars

Special Report | Jan. 01, 2014

You know you need to invest in training, but how do you get the best return on investment (ROI) from your training dollars? To help you make smart training decisions, we've put together this guide, which illustrates some alternative and little-known payment options, the types of discounts and promotions available with training and a suggested list of courses that give you excellent value.

Key Differences in Global Knowledge's ITIL Training

Video | Oct. 31, 2013

Co-authors Michael Scarborough and Ryan Ballmer discuss some key differences in the new Global Knowledge ITIL courseware.

Why is ITIL Important?

Video | Oct. 31, 2013

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss why ITIL is important to businesses.

Developing Effective IT Learning Processes

Webinar – Recorded | Oct. 16, 2013

Business is changing rapidly and Information Technology is at the centre of the trends: mobile, social, cloud and big data,. Forward thinking IT functions must develop and manage the skills of their most critical asset-- their employees. Effective professional development can guard against the pace of change, leading IT units to re-define job roles to include both technical and non-technical competencies and to establish business processes to help their staff develop and maintain these skills. This session will present the components of a holistic process to support learning and development in any IT organization.

What's New in vSphere 5.5

White Paper | Oct. 16, 2013

vSphere 5.5 is now available with myriad small improvements such as a faster Web Client, LACP, Autoscale and higher configuration maximums. In addition, there are changes coming such as VSAN, which may be ground-breaking in regard to VM storage of the future. Since the release of vSphere 5.5, they have not yet announced a change to the blueprint for the test. That being the case, I will say, for now, that the VCP-510 test should remain unchanged as well. My goal here is not to reeducate you on everything that you need to know for the test; instead, it is to point out the few changes that might apply in your company or organization.

Shortcuts to Speed Your vCloud Deployment

White Paper | Sep. 17, 2013

VMware vCloud Director fashions the provisioning of the software-defined datacenter layer to allow for a full virtual datacenter deployment within a short period of time. A vCloud consists of many layers and can quickly become a complex architecture. Before any deployment, requirements should be defined so that the vCloud can be designed to offer those services needed. It is imperative to understand the many components of vCloud, how each vCloud construct fits, which allocation models are available, and what network options can be chosen.

Top Five Reasons Your Company Needs VMware Horizon View 5.2

White Paper | July 23, 2013

With the growth of bring your own device (BYOD) and mobility, users are increasingly asking for computing anywhere from any device at any time. Users now expect productivity on the go with a desktop that can be freely accessed and secure. We're no longer a society that sits at a desk to be productive. The VMware Horizon Suite allows the datacenter administrators to satisfy the accelerated mobility needs of the workforce while still maintaining an IT solution that is easily managed and secure.

How to Succeed at Service-Oriented Architecture

White Paper | June 27, 2013

SOA is all about architecture-after all, it's right there in the acronym-yet most organizations think it is about turning existing software components into web services. When you adopt SOA, remember that it is all about design and governing that design. It's about how you design your service interfaces, your services, your data model, and your business processes. It's about how you keep track of your services, how you control the design, definition, deployment, and distribution of your services and their artifacts, how you define a service contract and service level agreement for your service consumers, how to secure your services, and how to react when things go wrong with them.

VMware Resource Pools: Prioritizing VMs

Article | March 11, 2013

Resource Pools are often misunderstood, disliked, and untrusted by vSphere Administrators. However, resource pools can be very useful tools for administrators who want to configure resource management without having to individually configure each VM. This leads to the administrator’s desire to explore the proper usage of resource pools.