Resource Library

Database Management Systems (DBMS) have been monolithic structures with their own dedicated hardware, storage arrays, and consoles. Amazon Web Services (AWS) realized that while each company can use unique methods of collecting and using data, the actual processes of building the management infrastructure are almost always the same. AWS remedies DBMS problems with its Amazon Relational Database Service (Amazon RDS).

Global Knowledge Senior Business Skills instructor Samuel Brown covers tips for preparing and practicing for the PMP exam.

Agile is a set of principles requiring a significant cultural shift, new paradigms in thinking and team organization. Over the years, Agile has become "productized" or in many cases "institutionalized", creating different flavours and levels of commitment among teams and organizations. Along the way, managers and team members have lost sight of Agile's principles and tried to enforce the use of certain tools and structure where they may not belong. In this one hour webinar, Perry McLeod will explain how tools such as use cases can be successful in an agile environment, provided the principles of agile are always active in the minds of the managers and the team members that are using them. Join Perry to determine whether or not making the cultural shift towards the use case method in an agile environment is the right move for you and your organization.

Learn how to leverage e-Learning to its full potential from someone who has succeeded in e-Learning. E-Learning is considered the way of the future for good reason: attractive cost-savings, flexibility, and convenience. To realize these benefits, you need to craft the training to meet a number of rigorous objectives. Join Kevin Kernohan, senior production manager at Global Knowledge, and Ann Schuler, learning and development consultant at the Government of Alberta Human Services Ministry, as they lead you from beginning to end of the e-Learning development cycle. In partnership with the Government of Alberta, Global Knowledge developed the Critical Thinking in Action training program for employees throughout the province. Discover why this e-Learning program earned a CSTD Award for Training Excellence and how you can assimilate these best practices into your organization.

Business complexity, technology innovation and a new understanding of how we learn at work are causing the learning profession to re-think how they develop and sustain human performance and behaviour change. As a result new methods and approaches are emerging that promise to change the landscape of learning and development meeting in the coming years. This session will provide an opportunity to learn about the following trends and their application.

Learning how to program and develop for the Hadoop platform can lead to lucrative new career opportunities in Big Data. But like the problems it solves, the Hadoop framework can be quite complex and challenging. Join Global Knowledge instructor and Technology Consultant Rich Morrow as he leads you through some of the hurdles and pitfalls students encounter on the Hadoop learning path. Building a strong foundation, leveraging online resources, and focusing on the basics with professional training can help neophytes across the Hadoop finish line.

In a recent post, I gave an overall description of a service portfolio and the key components of a portfolio. Here, I will describe how a cloud services provider might implement an ITIL service portfolio. A cloud services provider will regularly have a set of services under development, a set of service in live operation, and a set of services that are retired.

ITIL describes a service portfolio as a collection of the overall set of services managed by a service provider. A service portfolio describes a service provider’s boundaries and promises across all of the customers and market spaces it serves. I like to think of a service portfolio as describing the past, present, and future collection of services offered by a service provider. The figure below shows a high-level view of a service portfolio.

As mentioned in last week’s post, interviews that require ITIL Intermediate level knowledge will most likely be targeted to specific process areas and activities. If I interviewed someone for a job that required ITIL Intermediate level knowledge, in addition to other questions about the specific technical responsibilities of the job, I might ask the following questions:

Everyone has been involved in a learning program or project that has not delivered its intended impact. Across organizations, remarkably similar but preventable missteps are made in needs identification, learning strategies, program development and implementation.  Instructor Tom Gram, Senior Director of Professional Services at Global Knowledge, will present six classic mistakes learning professionals make that reduce chances for success along with evidence-based practices to help prevent them.