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Protect Software Applications with IBM Security AppScan

Webinar – Recorded | May 28, 2015

Nowadays, you can read weekly articles about security attacks and stolen data. Even leading companies and organizations are victims of cybercrime. Attacks can include breaches at three levels: the physical level, which includes social engineering, system and network and applications (e.g., web and mobile). In this complimentary webinar, you will discover the benefits of using automated solutions to detect application vulnerabilities, provide steps to remediate them and avoid costly compliance violation.

Strategies to Close Skills Gaps: You and Your Organization

Article | April 09, 2015

Young adults unable to find work, employers unable to fill jobs, a recent GAO study that reported substantial declines in telecommunication expertise — there has been a lot of news about the pervasiveness of skills gaps, their causes, the actual impacts and what to do about them. It’s rather confusing, because the term “skills gaps” has been hijacked to politicize an extremely wide range of issues.

The Internet of Things: A Primer for the Curious

White Paper | April 08, 2015

Like it or not, Internet of Things (IoT) is upon us. There are a number of factors that will impact its adoption rate, and the inevitable privacy (or lack of) discussions will likely happen sooner than later. This is going to change the world as we know it, in many cases for the better. But we will need to keep an eye on the extent to which it invades our personal lives if it is going to be the positive force it has the potential to be.

Understanding the Difference Between Incident Management and Problem Management

Webinar – Recorded | April 02, 2015

In this hour-long webinar, Global Knowledge instructor and ITIL Expert Michael Scarborough will share his knowledge and expertise on various aspects of incident management and problem management processes. He will help you understand the difference between incidents and problems and between incident and problem management, providing examples from his own experience to drive the concepts home. Michael will also provide an overview of who performs various incident and problem management activities in an organization.

ABCs of ITIL®

White Paper | Feb. 27, 2015

Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.

Getting Started with Change Management

Webinar – Recorded | Dec. 04, 2014

You will learn how many organizations approach change management as compared to how best practices dictate that change management should work. Global Knowledge instructor and ITIL Expert Michael Scarborough will fill you in on the purpose of change management and the difference between change management and change tickets. He will provide a high-level guide for establishing a change management process that uses real-world examples as its basis.

Binary and IP Address Basics of Subnetting

White Paper | Aug. 07, 2014

The process of learning how to subnet IP addresses begins with understanding binary numbers and decimal conversions along with the basic structure of IPv4 addresses. This paper focuses on the mathematics of binary numbering and IP address structure.

Upgrading from SharePoint 2010 to SharePoint 2013

Video | Aug. 07, 2014

If you're running SharePoint 2010, learn how SharePoint 2013 is different and what you'll need to learn to deploy it effectively.

How to Study for and Pass ITIL Intermediate Exams

Webinar – Recorded | July 24, 2014

In this hour-long webinar by Global Knowledge instructor and ITIL Expert Michael Scarborough, you will learn how to study for and succeed in passing ITIL Intermediate Exams. You will learn how to approach an ITIL Intermediate exam, the true/false approach and why it works and how to study for the ITIL Intermediate exams.

Problem Solving - Root Cause Analysis using Kepner Tregoe

Video | July 24, 2014

Problem Solving - Root Cause Analysis using Kepner Tregoe