Resource Library

Amazon Web Services (AWS) offers increased agility, developer productivity, pay-as-you-go pricing and overall cost savings. But you might wonder where to start, what pitfalls exist and how can you avoid them? How can you best save time and money? Learn what you need to know and where to start before launching an AWS-hosted service.

A major challenge of problem determination is dealing with unanticipated problems. It is much like detective work: finding clues, making educated guesses, verifying suspicions, and other considerations. An ideal strategy for problem prevention is to monitor the system regularly. Use the strategies outlined in this paper to minimize downtime and detective work so you can maximize performance.

National Cybersecurity Awareness Month has grown into a global effort, with both individuals and organizations taking part — and for good reason.

Attackers use a method called scanning before they attack a network. Often attackers use automated tools such as network/host scanners and war dialers to locate systems and attempt to discover vulnerabilities.

Once an attacker gains access to the target system, the attacker can choose to use both the system and its resources and further use the system as a launch pad to scan and exploit other systems, or he can keep a low profile and continue exploiting the system.

An attacker needs to destroy evidence of his presence and activities for several reasons like being able to maintain access and evade detection (and the resulting punishment). Erasing evidence of a compromise is a requirement for any attacker who wants to remain obscure and evade trace back. This usually starts with erasing the contaminated logins and any possible error messages that may have been generated from the attack process.

Use cases are an effective and widely used technique for eliciting software requirements. In this hour-long webinar, software development and process improvement expert Karl E. Wiegers will introduce you to a practical and straightforward use cases approach to requirements elicitation. You will learn how to focus on the goals that users have with a system, rather than emphasize system functionality.

From the largest to the smallest company, the inescapable truth is that with the click of a few keys or even a simple phone call, intruders can bypass all of your carefully constructed security. According to the Ponemon Institute's 2015 Cost of Data Breach Study, the average total cost of a data breach increased from $3.52 million to $3.79 million in 2014. While a number of major data breaches have made the news, often overlooked are the events and decisions that set the stage for the breach to occur. In this hour-long webinar, Global Knowledge instructor Phill Shade will walk through a number of key areas in which today's decisions set the stage for tomorrow's breach.

There’s a lot of pressure on IT decision-makers to fill the cybersecurity holes in their organization. The cyber skills shortage is palpable and growing. Cybersecurity is the most challenging IT hiring area in the world. Those of you expecting to hire your way out of your cyber skills gaps, we have some bad news for you—it’s not viable.

Change is the order of the day, and if anything, the pace of business and technology change is accelerating. The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality-resulting in services that deliver more value to the business. In order to continue to be relevant and of high value, ITIL must continue to benefit from other complementary best-practices for IT. DevOps, an approach that encourages improved communication, collaboration, and teamwork across development and operations, can have a positive influence in improving ITIL processes across the service life-cycle.