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Most organizations quickly realize that knowledge management must be integrated with incident management in order to improve the quality of service and the efficiency of providing assisted service. What is not as quickly recognized is the value of integrating knowledge management with problem management.
Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains presence.
Global Knowledge Senior Business Skills instructor Samuel Brown covers tips for preparing and practicing for the PMP exam.
Global Knowledge Senior Business Skills instructor Samuel Brown covers tips for preparing and practicing for the PMP exam.
A video covering our Cisco Unified Communications courses - ACUCW1 & ACUCW2 - by Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications.
ITIL® is still recognised as the de facto standard in delivering end-to-end, holistic IT services. The 4th iteration retains ITIL’s place as one of the key tools at the disposal of organization’s seeking to manage digital transformations.
We asked for your top IT horror stories, and you delivered. Read the most unexpected and cringe-worthy IT nightmares from fellow IT professionals.
IT organizations could benefit from degree deflation. By deemphasizing college degrees during the hiring process, an open pipeline to more candidates could emerge, leading to diminished skills gaps and potentially lower payroll.
Learn how to boost your visibility on LinkedIn by listing your skills and certifications and leveraging the courses you’ve taken for professional development. This is especially important to catch the eyes of recruiters and when applying for jobs.
In this informative webinar, you will learn about the popular and overlooked ways organizations and professionals can purchase training to become more resilient.