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Join Microsoft SQL Server expert Brian Egler for an hour-long webinar covering the key features and updates in the upcoming release of Microsoft SQL Server 2014! You will get a thorough review, along with demonstrations, of how SQL Server 2014 provides substantial improvements in performance, manageability, and availability that will make your job easier.
A strong event management process that is able to detect changes of state throughout an organization’s IT environment is a key aspect of a complete suite of service management processes. Event management ultimately helps an organization maintain control through an understanding of the state of things, and how the state of those things changes in an IT environment.
In this hour-long webinar, Global Knowledge instructor and ITIL Expert Michael Scarborough will share his knowledge and expertise on various aspects of incident management and problem management processes. He will help you understand the difference between incidents and problems and between incident and problem management, providing examples from his own experience to drive the concepts home. Michael will also provide an overview of who performs various incident and problem management activities in an organization.
Global Knowledge Product Manager Tori Easterly discusses the benefits of our Understanding Networking Fundamentals course.
UFFA, which stands for “Use it, Flag it or Fix it, Add it,” is the responsibility of every support professional in the knowledge management process. It comes from the Knowledge-Centered Support (KCS) methodology where knowledge management is based on collaboration and a shared ownership of the knowledge base. Let’s break it down.
Microsoft SQL Server has evolved over the years as a scalable, robust database management system and is now competing in the VLDB (Very Large Database) space with Oracle and IBM. The market share for the product continues to grow, based on total cost of ownership and ease of use. This white paper outlines some of the important fundamentals of Microsoft SQL Server 2008 that every DBA should know.
Global Knowledge subject matter experts predict the top trends for 2020 in IT training, Microsoft, Cisco, AWS, cybersecurity and more.
These technology job roles are proven to be essential during a crisis as enterprises scramble to change strategies and meet goals. The skills demonstrated by IT professionals in these 10 positions can make the difference between business success and failure, especially during a recession.
Amazon Web Services (AWS) offers increased agility, developer productivity, pay-as-you-go pricing and overall cost savings. But you might wonder where to start, what pitfalls exist and how can you avoid them? How can you best save time and money? Learn what you need to know and where to start before launching an AWS-hosted service.
A major challenge of problem determination is dealing with unanticipated problems. It is much like detective work: finding clues, making educated guesses, verifying suspicions, and other considerations. An ideal strategy for problem prevention is to monitor the system regularly. Use the strategies outlined in this paper to minimize downtime and detective work so you can maximize performance.