Resource Library

The Global Knowledge IT Skills and Salary Report is a window into the inner workings of IT departments, revealing insights and opinions held by professionals around the world. For 10 years, we have surveyed over 120,000 men and women in IT about the state of the industry. With a decade of data at our fingertips, we analyzed 10 years’ worth of reports and noticed four major trending areas: certifications, salaries, cloud computing and cybersecurity. 

I recently was presented with the challenge of logging ALL of the pertinent connection, disconnection, and termination messages associated with the Cisco SSL AnyConnect client without overwhelming the syslog capture display with extraneous messages. This blog will br...

Constant change in the technology landscape has been mirrored by the steady evolution of information security. The current information system environment is increasingly complex, comprising storage, servers, LANs/WANs, workstations, Unified Communications, Intranet, and Internet connections.

I attended a meeting this week with a customer of mine and a potential new vendor. The new vendor was there to pitch his configuration and setup service offerings for a specific ITSM toolset. My customer has already had one bad experience with an ITSM tool configuration vendor who promised one thing and delivered much less. He ended up with a tool that’s minimally used and not configured to match his business needs. He’s looking for a vendor that can understand his business needs and priorities and quickly help him get his tool configured and working in a short time frame. Then the topic of standard changes came up. My customer asked for examples of standard changes. The vendor responded, “Server reboots are an example of standard changes.”

As any network administrator will tell you, the ASA Security appliance (as well as its forerunner, the PIX) are capable of generating massive amounts of log messages, especially when the firewall/security appliance is set to log messages at debug level to the syslog...

Understand how password length and complexity can make your passwords easy to guess or virtually impossible to bypass.

In the fourth of his five-part series, Eric Strause explores the hardware and application benefits inherent in a cloud-based architecture.

IT organizations are increasingly being held accountable to bring digital value to the business and participate as a strategic partner. To this end, IT organizations must ensure they have the right skills at the right time to support the strategic direction of the business and contribute overall ROI. Deploying an IT skills framework provides an opportunity for IT organizations to determine their level of readiness by identifying where skill gaps exist.

Despite advances in security, hackers continue to break through network defenses. In this hour-long webinar, network security specialist Catherine Paquet will examine the favorite methods and targets of hackers and will introduce you to the different categories of security technologies. In this foundational presentation, you will learn about the benefits of security solutions such as firewalls, VPNs, IPS, identity services and BYOD.

A quick 30 minute introduction to Business Analysis for those who are considering the field. This webinar looks at why the BA is essential to the business, what BAs do, and certification paths for Business Analysts. View the slide deck>