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Unlike ITIL, DevOps is more of a philosophy than a formal framework. DevOps, which is short for Collaboration between Development and Operations, arose as a movement within IT best practices when IT managers began to realize that something needed to be done to close the communications and collaboration gap between development groups and support operations staff. After some time and examination, it became clear that there was no inherent conflict between the DevOps movement and ITIL—the two, in fact, are quite complementary.
This article addresses non-technical skills you need to do to be a success in IT.
General character attributes every IT pro should have and on the things that every IT pro should know or do.
Let's look at 10 ways the cloud will change (and to a large degree already has changed) the world.
Get an insider’s take on 2017 cloud computing, DevOps, and Internet of Things (IoT) trends from an industry expert.
Resource management is always an issue in any project, especially when the stakeholders from whom we need time have operational duties to perform. If our requirements team was at our disposal 100 percent, always completed activities on target, and worked a full eight hour day without distraction or a loss of productivity, then estimating time would be simple. In this paper, we explore standard approaches to time estimation, the dangers of multi-tasking, and estimation alternatives, which consider work habits and productivity norms.
Shortly after being awarded an ITIL® Foundation certification, a recipient’s natural inclination is to ask: “Now what? How do I take the best practices I’ve learned and apply them to my organization?”
Discover the most common barriers you will face when implementing knowledge management and how to overcome them, so that your organization changes, over time, into a culture where knowledge sharing and reuse becomes second nature and part of the normal course of activity.
The Toronto Chapter of the Association of Change Management Professionals (ACMP), in partnership with Global Knowledge, welcomes Kelly Norgate to share information about her success in leading change with powerful change communication strategies. In this hour-long webinar, Norgate will examine the link between creative change communication solutions and great corporate culture. You will learn practical change communications strategies and tactics that generate the energy and commitment required to get employees on board with transformational change. Take your next change communication plan from good – to great.
Measurements and metrics provide a view into every aspect of an organization. From resource availability to necessary improvements, measurements are the key to successfully understanding how your organization is performing. This paper will give you guidance on why measuring is important, how to get started, what types of metrics are available, what should be measured, and how to go about initiating improvements.