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The ITIL 4 update is the first since 2011, and will address the new processes, vocabulary, and methods used in modern IT, including DevOps, Agile, and Lean IT development.

Many organizations have already embarked on their Agile Transformation journey, yet despite having agile methodologies in place they have still not matured their competencies to the desired level. Still, there are some unicorns who have managed to master the process and are now delivering value faster and more efficiently. Frameworks like DevOps and Scrum help organizations stay ahead of the curve by facilitating cultural transformation, adoption of a lean mindset, and increased automation.

While cybersecurity remains the most popular certification category in our IT Skills and Salary Report, foundational-level certifications highlight our list of the most popular IT certifications of 2020. 

Shortly after being awarded an ITIL® Foundation certification, a recipient’s natural inclination is to ask: “Now what? How do I take the best practices I’ve learned and apply them to my organization?”