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The Human Side of Communication in the Digital Age

Webinar – Recorded | Oct. 15, 2014

Communication in our work and personal life has been dramatically transformed, not only by technology, but also by new practices and habits. At the same time, numerous studies show that communication is one of the top critical skills required to be successful. In fact, because of the way organizations and jobs are evolving, the importance of communication keeps increasing for professionals and leaders. This hour-long complimentary webinar is not about how to maximize your LinkedIn contacts or attract more Twitter followers. Jocelyn Bérard is a psychologist specializing in human performance and will share innovative ways to influence others through communication. He will also help you raise your knowledge and awareness about your personality traits and personal characteristics, how they impact communication and how to use them effectively.The digital age is here and you can't control it. But you can certainly improve and better use the human side of your communication.

Prioritization: Start Working Strategically

Webinar – Recorded | April 02, 2014

Today, every project comes with limited resources and an impossible timeline. You have to prioritize, but how do you determine what's most important? The answer is to do more than just prioritize. You have to fully understand your company's strategic direction and make every action align with that strategy. In this hour-long webinar, project management expert Yvan Bastien will show you how to reach that full understanding and make the kinds of informed decisions that lead to success.

UCS Troubleshooting Boot Camp

Video | Aug. 15, 2013

John Barnes, Global Knowledge's Cisco Course Developer, discusses enhancements to our UCS Troubleshooting Boot Camp and suggestions for students in preparation for this course.

Cisco Training for Unified Communications

Video | July 11, 2013

Meet Global Knowledge course director and lab topology architect Joey DeWiele, a specialist in Unified Communications. Joey will walk you through the benefits of our exclusive Cisco UC lab architecture - a more scalable and stable approach to the all-important labs featured in unified communications courses. Our labs feature upgraded hardware and software including Custom Lenovo T61 PCs, 7965 IP Phones, 3560 Switches and Call Manager 7. With our flexible UC architecture, students are able to view and experience the full lab architecture regardless of which Cisco UC course they are taking or the skill set they are seeking. The lab architecture features a realistic network with redundant environments that are made rich with multiple machines, pre-deployed tools with shortcuts, online documentation that is particular to individual pods, and multiple OS support for all virtual machines (Windows, Linux, VMware).

Presence Defined

Video | March 21, 2013

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains presence.

Overview of ACUCW1 and ACUCW2 Cisco Training

Video | March 14, 2013

A video covering our Cisco Unified Communications courses - ACUCW1 & ACUCW2 - by Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications.

What is Cisco Unity, Unity Connection & Unity Express?

Video | March 14, 2013

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, discusses Cisco Unity, Unity Connection & Unity Express.

Cisco Call Manager vs. Call Manager Express

Video | July 05, 2012

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains the difference between Cisco's Call Manager Express & Call Manager.

Defining QOS (Quality of Service)

Video | March 15, 2012

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains QoS.

ACUCW1 or ACUCW2 - Which Course is Right for You?

Video | July 21, 2011

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains the difference between our Cisco Unified Communications courses - ACUCW1 & ACUCW2.