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Data Center ROI: The Good, the Bad and the Ugly

Article | Nov. 07, 2017

Data center return on investment – which is measured by time to cost savings, time to revenue, time to break even, etc. – has proven more elusive than expected. But that doesn’t mean it isn’t attainable. To understand the genesis of the bad and ugly parts of data center ROI, we need to recognize the good parts and appreciate why so many companies are putting their faith in new and unfamiliar technologies.

Ten IT Skills on the Brink of Extinction

Article | Aug. 19, 2017

To help you stay ahead of the game, here are ten IT skills that are on the brink of extinction.

12 Steps to Bring Your Own Device (BYOD) Success

Article | July 14, 2017

The opportunities and challenges bring your own device (BYOD) represents are real; enterprises must make their network infrastructure BYOD-ready to meet the onslaught.

The Benefits of Cisco ACI in the Data Center

Article | June 19, 2017

In 2013, Cisco released their Software Defined Networking (SDN) solution for the data center known as Cisco Application Centric Infrastructure (ACI). For many years, the networking industry has been asking for an approach to configuring networking devices more efficiently than having to individually configure each and every router and switch.

Are Your IT Skills Going Extinct?

Article | June 15, 2017

If you want to stay relevant as an IT professional, you have two choices: evolve your current skills or make a big change.

How Hyper-Converged Infrastructure Can Change the Way You Deploy IT Systems

White Paper | April 05, 2017

This paper is a high level, moderately technical understanding of Hyper-Converged Infrastructures. IT managers, data center architects, and administrators alike may find this information helpful in their pursuit to simplify the data center and improve application performance.

You’ve Completed ITIL® Foundation: Now How to Implement It

White Paper | Nov. 30, 2016

Shortly after being awarded an ITIL® Foundation certification, a recipient’s natural inclination is to ask: “Now what? How do I take the best practices I’ve learned and apply them to my organization?”

Business Process Modeling: From Macro to Micro

Webinar – Recorded | Nov. 12, 2015

Business processes are complicated, and mapping them is not a trivial task. Modelling standards give us the tools to model complex processes, but they do not tell us the best way to approach a model or effectively use the tool. In this hour-long webinar, Global Knowledge instructor Rod Fage will guide you through the best way to develop a model, from determining the goal and scope of the process and measuring its effectiveness, to modelling the process in a hierarchical top-down approach, enabling business analyst to continuously validate the model.

Is Cisco IOS XE the Future of Cisco?

Article | Aug. 04, 2015

Cisco Internetwork Operating System (IOS) has been around since a little after the inception of Cisco Systems as a company. In 1984, Len and Sandy Bosack from Stanford University founded Cisco Systems with a small commercial gateway server. The first Cisco router that I touched was an Advanced Gateway Server (AGS), which was the first marketed product of the company. After this came the Mid-Range Gateway Server (MGS), the Compact Gateway Server (CGS) and later the Integrated Gateway Server (IGS) and AGS+. The first version of IOS that I touched was 8.2(7). The operating system was based on a Unix-based system and was designed as a monolithic operating system, meaning that processes are stacked and interrelated.

Understanding the Objectives of the Event Management Process

Article | July 03, 2015

A strong event management process that is able to detect changes of state throughout an organization’s IT environment is a key aspect of a complete suite of service management processes. Event management ultimately helps an organization maintain control through an understanding of the state of things, and how the state of those things changes in an IT environment.