Resource Library

In 2020 we will see the complete ITIL4 education portfolio released and in all likelihood the start of the retirement of the ITIL v3 qualifications. Our ITIL guru, Barry Corless lead author for ITIL4 incident and problem management practices, will talk about the course content, the practical skills you’ll learn, and who will benefit from attending each courses. If you plan to continue your ITIL education then you cannot afford to miss this webinar.

Here are 18 certification options, in no particular order, that are worth your effort based on site searches, feedback from subject matter experts and data in the Global Knowledge 2019 IT Skills and Salary Report.

Learn to effectively use Microsoft Outlook as a work organization and management tool. This webinar will help participants enhance their personal and team productivity, while giving them more control over activities and information.

After several decades on the market, the Project Management Professional® certification continues to be one of the most in-demand certifications worldwide. Learn how you can increase your salary, project success, and organizational value with this recorded webinar.

The Red Hat® Learning Subscription delivers 12-months of unlimited access to all Red Hat Online Training courses. The Standard RHLS subscription is a higher tier with access to 5 certification exams and up to 2 retakes.

Global Knowledge subject matter experts know certification exams inside and out. They understand the study methods and test-taking techniques that pay off the most when it’s exam time. Here are 10 certification exam tips and tricks, directly from our experts and Certification Prep Guides, that will best position you for certification success.

This Certification Prep Guide provides an overview of the current Project Management Professional (PMP)® certification and offers helpful tips that you can use when preparing for your PMP certification exam.

Right on schedule, PMI has announced the revision and update of the PMP exam that will roll out March 26, 2018. For those who are on their journey to certification, exam revisions can be stressful. In this hour-long webinar presented by Global Knowledge, our resident PMP-certified project manager Dan Stober will present information on the changes and how to prepare for the PMBOK 6th Edition PMP exam. This webinar will cover all aspects of the update, and start you on the road to success! What you will learn: How the new “Role of the Project Manager” chapter impacts you. Three new processes and their inputs, tools, techniques, and outputs. How the addition of four new sections per chapter benefits you as a project manager. Why PMI is changing and updating the PMP exam. Recommended Project Management Courses Project Management Professional (PMP)® Exam Prep Boot Camp Project Management Fundamentals IT Project Management Project Management Professional (PMP) ® Renewal Program

Certifications are the most common way in IT to prove you have the skills to solve various technical and business challenges. In this article, I'll address a range of skill sets. For each certification listed, I've included what the certification measures, the requirements to obtain it.

Whether you are just getting started in business analysis or want to gain a better understanding of certain aspects of business analysis, we have compiled a list of frequently used terms to help you get started.