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This white paper describes a technique for defining processes called SIPOC (Suppliers, Inputs, Process, Outputs, and Customers). SIPOC provides a structured way to define the key elements of any process. SIPOC can be used as a means of defining any of the service management processes presented in ITIL® best practices. Furthermore, SIPOC can be used as the preliminary input into the more formal documentation of a process in one of many process design tools.

Thinking about getting ITIL certified? In this post, we cover the value of each ITIL certification and dive into survey results to determine whether ITIL certifications are worth it. The results are in!

Getting the best possible performance from a SQL server can become more complicated as you add more operations to your database.

Organizations that plan for and conduct supplier management according to defined processes and boundaries are more likely to receive predictable, high-quality goods and services from their suppliers in a timely manner.

ITIL is generally not prescriptive. In reality, the CSI Register at any given organization might look significantly different than the example given in the CSI book. The fields given in this example are important. 

The way Microsoft certifies Azure skills has changed. In this recorded webinar, we’ll cover what these changes mean for your Azure Certification path.

I’d like to share some best practices for training BI administrators and architects in your organization. Because they will ultimately lead a major BI upgrade, administrators need training before a major project begins, not a few days or weeks before a go-live like other stakeholders. While there are many facets to upgrading your SAP BI system, I’m focusing on the need for BI architects and administrators to understand the BI4 platform’s new tools, new architecture and new monitoring capabilities.

Whether you've already upgraded to Windows 10 or you're interested to learn more, this webinar will help familiarize you with the major updates and features. Join Microsoft instructor, John Panagakos, for an hour-long webinar that will dive into the exciting new features Windows 10 has to offer.

Examine the evolution from physical servers to VMs to containers and the driving factors behind this change. Also review the available container management solutions on AWS, Google Cloud Platform and Microsoft Azure. 

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss why ITIL is important to businesses.