Resource Library

Network security is everyone's concern, and this applies to computer security as well. Many security breaches occur due to user ignorance of basic security principles, not malicious intent. Network and computer security are like an onion - there are multiple layers. Good security begins with understanding what you can do to keep your systems safe and implementing a layered approach. If you depend on one program or feature to secure your computer, then when (not if, but when) that dependency is breached, you may have personal information stolen or even have your computer taken over.

What's the correct sequence of activities for handling an incident? Find out why categorization occurs before initial diagnosis in the ITIL incident management process flow so you can answer this common ITIL Foundation exam question.

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains QoS.

As long as I've been involved in service management, one of the perennial debates that's really never been resolved focuses around how many discrete processes ITIL describes. No such single list exists in the ITIL core books. However, section 4.1 of each of the ITIL 2011 core books shows the processes described within that specific book. When we deliver accredited ITIL training, if it is describe in section 4.1 of any of the ITIL core books, then it is considered a "process".

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains the difference between our Cisco Unified Communications courses - ACUCW1 & ACUCW2.