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What is Cisco Unity, Unity Connection & Unity Express?

Video | March 14, 2013

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, discusses Cisco Unity, Unity Connection & Unity Express.

Understanding Google Cloud Platform: Architecture

White Paper | Nov. 20, 2017

Google Cloud Platform (GCP) is Google’s public cloud offering comparable to Amazon Web Services and Microsoft Azure. The difference is that GCP is built upon Google's massive, cutting-edge infrastructure that handles the traffic and workload of all Google users. There is a wide range of services available in GCP ranging from Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) to completely managed Software-as-a-Service (SaaS). We will discuss the available infrastructure components and how they provide a powerful and flexible foundation on which to build your applications.

UCS Troubleshooting Boot Camp

Video | Aug. 15, 2013

John Barnes, Global Knowledge's Cisco Course Developer, discusses enhancements to our UCS Troubleshooting Boot Camp and suggestions for students in preparation for this course.

The Internet of Things: A Primer for the Curious

White Paper | April 08, 2015

Like it or not, Internet of Things (IoT) is upon us. There are a number of factors that will impact its adoption rate, and the inevitable privacy (or lack of) discussions will likely happen sooner than later. This is going to change the world as we know it, in many cases for the better. But we will need to keep an eye on the extent to which it invades our personal lives if it is going to be the positive force it has the potential to be.

RFC 2833 and DTMF Relay

Article | Aug. 12, 2009

Devices must send dual-tone-multi-frequency (DTMF) when a phone call is routed to an automated system. Automated attendant (AA), voicemail (VM), or interactive voice response (IVR) systems are some examples of the types of automated systems that can pick up phone calls.

Presence Defined

Video | March 21, 2013

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains presence.

Overview of ACUCW1 and ACUCW2 Cisco Training

Video | March 14, 2013

A video covering our Cisco Unified Communications courses - ACUCW1 & ACUCW2 - by Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications.

IT Horror Stories

Article | Oct. 08, 2018

We asked for your top IT horror stories, and you delivered. Read the most unexpected and cringe-worthy IT nightmares from fellow IT professionals.

In the Trenches: Eight Tips-n-Tricks For Microsoft Windows Group Policy

Article | April 08, 2017

This article will serve as an important reference in optimizing and stabilizing your Group Policy Deployment.

How to Build a Pluggable IoT Pipeline in AWS

White Paper | July 23, 2018

As far as modern architectures go, there are few more complicated than an IoT pipeline. You’ve got to consider an ingestion layer (typically streaming) that may undergo manic load. You’ve got to think of data tagging, storage (probably across multiple engines), archival and access—both internal and external. And all of it has to scale like crazy, be as cost effective as possible, and use automation wherever it can. Oh, and your boss needs the IoT pipeline built by tomorrow. Short timelines? Tight budget? Unrealistic expectations? Unfortunately, these asks are realities for many cloud professionals. AWS knows this and is here to help.