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15 Results Found

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Why is ITIL Important?

Video | Oct. 31, 2013

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss why ITIL is important to businesses.

What Can Excel Do for You?

Webinar – Recorded | Jan. 23, 2019

Microsoft’s Excel program is a staple in many business environments, but very few people take full advantage of this tool. This webinar is a great opportunity to introduce yourself to formulas, data validation, pivot tables, and power query.  

Three Key Strategies for Preventing Problems with IBM WebSphere Business Process Manager V8.5

White Paper | Oct. 12, 2015

A major challenge of problem determination is dealing with unanticipated problems. It is much like detective work: finding clues, making educated guesses, verifying suspicions, and other considerations. An ideal strategy for problem prevention is to monitor the system regularly. Use the strategies outlined in this paper to minimize downtime and detective work so you can maximize performance.

The Intersection of DevOps and ITIL®

White Paper | July 07, 2015

Change is the order of the day, and if anything, the pace of business and technology change is accelerating. The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality-resulting in services that deliver more value to the business. In order to continue to be relevant and of high value, ITIL must continue to benefit from other complementary best-practices for IT. DevOps, an approach that encourages improved communication, collaboration, and teamwork across development and operations, can have a positive influence in improving ITIL processes across the service life-cycle.

Key Differences in Global Knowledge's ITIL Training

Video | Oct. 31, 2013

Co-authors Michael Scarborough and Ryan Ballmer discuss some key differences in the new Global Knowledge ITIL courseware.

ITIL Capability versus ITIL Lifecycle?

Video | Jan. 02, 2014

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss the difference between ITIL Capability courses and ITIL Lifecycle courses.

How to Update IBM WebSphere Portal Using the Scripting Interface Tool

White Paper | Oct. 12, 2015

Managing users' access to an organization's resources via portals is convenient with IBM's WebSphere Portal Scripting Interface. Compare tools available to the portal administrator and identify some use cases where IBM's Portal Scripting Interface may be the ideal choice. Review basic commands and find out how to create custom scripts.

How to Succeed at Service-Oriented Architecture

White Paper | June 27, 2013

SOA is all about architecture-after all, it's right there in the acronym-yet most organizations think it is about turning existing software components into web services. When you adopt SOA, remember that it is all about design and governing that design. It's about how you design your service interfaces, your services, your data model, and your business processes. It's about how you keep track of your services, how you control the design, definition, deployment, and distribution of your services and their artifacts, how you define a service contract and service level agreement for your service consumers, how to secure your services, and how to react when things go wrong with them.

DevOps: The Future of ITSM and ITIL

Webinar – Recorded | June 19, 2014

Cloud computing enables development teams to get applications into production faster. IT Service Management (ITSM) leaders must adopt new strategies and change existing processes or risk becoming a barrier to success. Cloud computing requires DevOps-the blending of development and operations with the goal of accelerating time-to-market and reducing time-to-value. The good news is that ITIL® is uniquely positioned to accelerate DevOps, but it requires changes to existing ITSM processes.

Develop Your Skills with Unlimited Access to Red Hat Online Learning

Webinar – Recorded | Jan. 31, 2019

The Red Hat® Learning Subscription delivers 12-months of unlimited access to all Red Hat Online Training courses. The Standard RHLS subscription is a higher tier with access to 5 certification exams and up to 2 retakes.