Resource Library

Chief Technical Architect Craig Brown discusses the Windows 7 certification and skills tracks available to Global Knowledge students.

Whether you've already upgraded to Windows 10 or you're interested to learn more, this webinar will help familiarize you with the major updates and features. Join Microsoft instructor, John Panagakos, for an hour-long webinar that will dive into the exciting new features Windows 10 has to offer.

John Barnes, Global Knowledge's Cisco Course Developer, discusses enhancements to our UCS Troubleshooting Boot Camp and suggestions for students in preparation for this course.

A major challenge of problem determination is dealing with unanticipated problems. It is much like detective work: finding clues, making educated guesses, verifying suspicions, and other considerations. An ideal strategy for problem prevention is to monitor the system regularly. Use the strategies outlined in this paper to minimize downtime and detective work so you can maximize performance.

Change is the order of the day, and if anything, the pace of business and technology change is accelerating. The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality-resulting in services that deliver more value to the business. In order to continue to be relevant and of high value, ITIL must continue to benefit from other complementary best-practices for IT. DevOps, an approach that encourages improved communication, collaboration, and teamwork across development and operations, can have a positive influence in improving ITIL processes across the service life-cycle.

Network security is everyone's concern, and this applies to computer security as well. Many security breaches occur due to user ignorance of basic security principles, not malicious intent. Network and computer security are like an onion - there are multiple layers. Good security begins with understanding what you can do to keep your systems safe and implementing a layered approach. If you depend on one program or feature to secure your computer, then when (not if, but when) that dependency is breached, you may have personal information stolen or even have your computer taken over.

Multicast Sparse Mode and its derivatives are supported in the Nexus OS. This white paper explains how it has been implemented in the Nexus platform to provide optimum performance in both virtual PortChannel and FabricPath environments.

While there are differences between the IP Multicast configuration in the IOS and the Nexus OS, the Protocol Independent Multicast (PIM) protocol remains fundamentally the same. If you feel comfortable configuring Multicast in the IOS, you should be able to acclimate fairly easily to the changes in the Nexus OS.

In this video, instructor Glenn Weadock explains the Windows 7 library concept and how it replaces the traditional "My Documents" user profile folder by adding the Public profile to the user profile.

Managing users' access to an organization's resources via portals is convenient with IBM's WebSphere Portal Scripting Interface. Compare tools available to the portal administrator and identify some use cases where IBM's Portal Scripting Interface may be the ideal choice. Review basic commands and find out how to create custom scripts.