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10 Benefits of IT Certification for You (and Your Employer)

Article | Nov. 01, 2018

A certification demonstrates your dedication, motivation and technical knowledge on a specific platform. Once you earn an IT certification, you join a select group of individuals - a peer group with demonstrated skills. Having a certification shows that you not only possess comprehensive knowledge of that technology but you also care enough about your own career to spend the time and money to get certified. Remember: You are your own best career manager!

10 Mistakes that Could Doom Your Career as an IT Pro

Article | July 16, 2017

There are many career pitfalls in the IT field, especially if they are clearly outlined in an employee handbook.

12 Challenges Facing IT Professionals

Article | Nov. 04, 2018

Here are 12 main IT challenges for information technology management and staff. Since each organization is unique in how it functions and where it places its priorities, these are offered in no particular order. The top IT issues include new technology, cloud, big data, virtualization, BYOD and BYOA, shadow IT, boomers, energy efficiency, user systems, interoperability, creating value and social networks. After a brief comment on each IT challenge, you’ll find one or more suggestions for dealing with that situation.

15 Top-Paying Certifications for 2016

Article | June 02, 2016

What were the top paying IT and project management certifications for 2016? his article will help you answer both questions by providing a review of the 15 top-paying certifications.

5 Secrets to Being a Success in IT

Article | Oct. 11, 2017

This article addresses non-technical skills you need to do to be a success in IT.

Awesomely Geeky IT Pranks

Article | March 30, 2018

If you’ve been wondering what are some good IT pranks for April Fools’ Day—or any other time of the year—this is the post for you. Whether you’re an IT pro with decades of experience or a noob who is about to learn that holding CTRL+SHIF...

IT Horror Stories

Article | Oct. 08, 2018

We asked for your top IT horror stories, and you delivered. Read the most unexpected and cringe-worthy IT nightmares from fellow IT professionals.

Problem Management and Knowledge Management

Article | April 28, 2014

Most organizations quickly realize that knowledge management must be integrated with incident management in order to improve the quality of service and the efficiency of providing assisted service. What is not as quickly recognized is the value of integrating knowledge management with problem management.

Service Management Jobs – Intermediate Level Interview Questions

Article | June 13, 2012

As mentioned in last week’s post, interviews that require ITIL Intermediate level knowledge will most likely be targeted to specific process areas and activities. If I interviewed someone for a job that required ITIL Intermediate level knowledge, in addition to other questions about the specific technical responsibilities of the job, I might ask the following questions:

Service Portfolio Real World Example – Cloud Services Provider

Article | Nov. 28, 2012

In a recent post, I gave an overall description of a service portfolio and the key components of a portfolio. Here, I will describe how a cloud services provider might implement an ITIL service portfolio. A cloud services provider will regularly have a set of services under development, a set of service in live operation, and a set of services that are retired.