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Everyday Services and Technology

Article | Aug. 01, 2012

In the last two posts I discussed aspects of services in the context of some landscaping work that I’m having done. This is clearly what many people would call a “non-IT example.” I often use similar examples in my classes. However, I might initially describe an example that seems unrelated to IT, but will conclude with a challenge to students. That challenge is, “identify the IT in this example.” The truth of the matter is that most businesses these days are underpinned by some form of information technology. In fact, technology has become so ingrained into everyday services that often even the service providers themselves don’t realize how technology supports their business.

Which ITIL Processes Relate to a Data Center Operations Group?

Article | Sep. 19, 2012

I recently responded to a message on LinkedIn from a regular reader of this blog. He asked several questions which I will answer over the course of several posts. As part of his first question, he described a strategy report that his group is producing. The audience for this strategy report considers ITIL important to the future of their business, and so he must describe which ITIL processes his data center operations group works most closely with.

Enhancing the Value of ITIL® and TOGAF®

Webinar – Recorded | Aug. 29, 2013

Traditionally, ITIL and TOGAF professionals have been part of different teams within an organization. Due to the ongoing alignment of business and IT, these professionals now often find themselves on the same team. Because of this crossover, there is a growing trend towards organization of work based on multiple best practice models. 

Maximize Organizational Success with Precision Guided Enterprise Architecture

Webinar – Recorded | Aug. 14, 2014

Successful transformation initiatives are driven by Business Architecture. The Business Architect plays a key role in bringing all of the portfolio components together and consistently reinforcing senior management's voice throughout the ADM lifecycle. This begins with establishing strategic goals and outcomes that set the context for the entire program and service transformation. Establishing context serves as the basis for strategic project portfolio definition and integrated execution. This approach mitigates the risk of executing projects in isolation without considering the needs of the entire portfolio as a whole. This session will boost your knowledge of these concepts and help you and your team to achieve the best possible outcomes for your organization.

What Is a "Good" Decision? How Is Quality Judged?

White Paper | June 05, 2015

This paper provides an overview of how to judge the rigor of one's decision making. It describes how anyone can make better (higher quality) decisions, in any situation.

An Introduction to TOGAF®, The Open Group Architecture Framework

Webinar – Recorded | Aug. 11, 2015

In this hour-long webinar, IT service management expert Nasser El-Batal will introduce you to the TOGAF framework. You will learn about its business benefits, critical factors for implementation success, and TOGAF's relationship to and integration with other best practices.

The Story Behind Cloudera and Big Data

Article | July 15, 2017

We spoke with Doug Cutting about his role with Cloudera and learned more about Big Data, training options for IT professionals interested in Big Data, and how Cloudera compares to Red Hat.

Understanding Google Cloud Platform: Architecture

White Paper | Nov. 20, 2017

Google Cloud Platform (GCP) is Google’s public cloud offering comparable to Amazon Web Services and Microsoft Azure. The difference is that GCP is built upon Google's massive, cutting-edge infrastructure that handles the traffic and workload of all Google users. There is a wide range of services available in GCP ranging from Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) to completely managed Software-as-a-Service (SaaS). We will discuss the available infrastructure components and how they provide a powerful and flexible foundation on which to build your applications.

The Future is Now with AWS Certifications

Article | June 15, 2018

Yes, there’s big money in AWS Certification, which tends to outpace other cloud certification salaries, but there’s more to the cloud than dollars and cents.

How to Build a Pluggable IoT Pipeline in AWS

White Paper | July 23, 2018

As far as modern architectures go, there are few more complicated than an IoT pipeline. You’ve got to consider an ingestion layer (typically streaming) that may undergo manic load. You’ve got to think of data tagging, storage (probably across multiple engines), archival and access—both internal and external. And all of it has to scale like crazy, be as cost effective as possible, and use automation wherever it can. Oh, and your boss needs the IoT pipeline built by tomorrow. Short timelines? Tight budget? Unrealistic expectations? Unfortunately, these asks are realities for many cloud professionals. AWS knows this and is here to help.