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2009 IT Skills and Salary Report

Special Report | Feb. 24, 2009

The results are in from the 2nd Annual Global Knowledge and TechRepublic IT salary survey. With over 14,150 responses, our 2009 report is one of the industry's most relevant and revealing IT salary surveys. Our 2009 salary search revealed an average increase of 10% nationally over our 2008 salary study. Learn the top paying salaries for IT jobs based on state, industry, certification, and more.

2011 IT Skills and Salary Report

Special Report | April 04, 2011

For the fourth year in a row, Global Knowledge and TechRepublic have partnered to create a comprehensive IT salary survey. With over 12,000 responses, the 2011 report has turned out to be one of this year's most relevant and revealing salary surveys in the industry. Below is our complete list of Salaries by Popular Certifications and Salaries by State.

ITIL 2011: How Many Processes?

Article | Jan. 11, 2012

As long as I've been involved in service management, one of the perennial debates that's really never been resolved focuses around how many discrete processes ITIL describes. No such single list exists in the ITIL core books. However, section 4.1 of each of the ITIL 2011 core books shows the processes described within that specific book. When we deliver accredited ITIL training, if it is describe in section 4.1 of any of the ITIL core books, then it is considered a "process".

2012 IT Skills and Salary Report

Special Report | April 02, 2012

The results are in from the fifth annual IT Skills and Salary Survey by Global Knowledge and TechRepublic, and there are finally reasons for optimism. The average salary of this year's respondents was up 6.2% from last year's and, in fact, is the highest in the history of the survey. While salary is a key component of the study, we also examined other factors such as job satisfaction, impact of acquiring new skills and certifications, and trends in pay, including base pay, bonuses, benefits, and geographic impact.  

Incident Management Process Flow – Which Comes First, Categorization or Initial Diagnosis?

Article | April 18, 2012

What's the correct sequence of activities for handling an incident? Find out why categorization occurs before initial diagnosis in the ITIL incident management process flow so you can answer this common ITIL Foundation exam question.

Outcomes and Outputs

Article | July 25, 2012

Previously I discussed service providers and their risks in the example of my involvement with a landscaping company. ITIL clearly states that services, “…deliver value to customers by facilitating outcomes customers want to achieve…” However, sometimes organizations and people focus on outputs as opposed to outcomes, which sacrifices some of the value of the service. This leads to a question, what is the difference between an outcome and an output?

What is Supplier Management?

Article | Jan. 30, 2013

Organizations that plan for and conduct supplier management according to defined processes and boundaries are more likely to receive predictable, high-quality goods and services from their suppliers in a timely manner.

2013 IT Skills and Salary Report

Special Report | April 05, 2013

Get a look at how your numbers compare to your peers and neighbors with our comprehensive lists below. A Note About Our Certification List For the condensed list of certifications in our 2013 IT Skills & Salary Report, we included only certifications that received enough responses to be statistically relevant. The list below is more inclusive. Certification data is for informational purposes only, as the values of some of the more exclusive certifications are based on few responses and, therefore, are less reliable.

What’s in a CSI Register?

Article | June 14, 2013

ITIL is generally not prescriptive. In reality, the CSI Register at any given organization might look significantly different than the example given in the CSI book. The fields given in this example are important. 

How to Succeed at Service-Oriented Architecture

White Paper | June 27, 2013

SOA is all about architecture-after all, it's right there in the acronym-yet most organizations think it is about turning existing software components into web services. When you adopt SOA, remember that it is all about design and governing that design. It's about how you design your service interfaces, your services, your data model, and your business processes. It's about how you keep track of your services, how you control the design, definition, deployment, and distribution of your services and their artifacts, how you define a service contract and service level agreement for your service consumers, how to secure your services, and how to react when things go wrong with them.