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How to Deal with Six Types of Difficult Coworkers

White Paper | Jan. 06, 2021

It’s inevitable. At some point in your career, you’ll find yourself working alongside individuals who fall into the general category of “Difficult People.” The effects these people can have on an organization vary greatly but usually involve many problems for the team. This white paper describes some of the more common types of difficult people and provides you with tips on how to handle them.

What’s the Difference Between Hubs, Switches & Bridges?

Article | Dec. 17, 2020

The key difference between hubs, switches and bridges is that hubs operate at Layer 1 of the OSI model, while bridges and switches work with MAC addresses at Layer 2 of the OSI model.

Does a MAC Address Mean Apple Invented It?

Article | Dec. 15, 2020

While Apple has created many fine things, they were yet to be created themselves when Xerox PARC scientists created Media Access Control addresses. These MAC addresses are 48 bits or 6 bytes long, so they are also known as MAC-48 or EUI-48. EUI stands for Extended Unique Identifier. It is written in hexadecimal characters as shown below:

Communicate, Communicate, Communicate

White Paper | Oct. 10, 2020

What quality did the most influential leaders throughout history, such as Winston Churchill, Ronald Reagan, and Margaret Thatcher, all have in common? They were some of the greatest orators the world has ever known. Their communication skills were the tools with which they built up nations with strong foundations. They taught us that the most fundamental factor of success is without a doubt communication, and that strong communication is the pathway to strong leadership. Here you will find a breakdown of what makes an effective communicator and how you too can develop your leadership skills through communication.

The 10 Most Important IT Skills for 2020

Article | Aug. 17, 2020

As IT departments struggle with skills gaps and businesses attempt to recovery economically from the COVID-19 pandemic, these 10 IT skills are essential to drive success. Job roles in these areas pay well, but decision-makers are struggling to find qualified candidates. If you’re looking to make an IT skills investment or start a new career path this year, these are the areas to consider.

5 Most Popular IT Certifications for 2020

Article | May 11, 2020

While cybersecurity remains the most popular certification category in our IT Skills and Salary Report, foundational-level certifications highlight our list of the most popular IT certifications of 2020. 

Most Popular and Most Pursued IT Certifications by Women in Tech

Article | March 04, 2020

According to the Global Knowledge IT Skills and Salary Report, women make up 16% of the tech workforce, and an even smaller percentage (8%) are at the senior or executive level. Here’s an overview of the most popular and most pursued certifications by women in tech.

15 Top-Paying IT Certifications for 2020

Article | Feb. 09, 2020

Based on survey responses from the Global Knowledge 2020 IT Skills and Salary Report, this year’s highest-paying certifications reveal a strong emphasis on particular topics, such as cloud computing and cybersecurity. In fact, cloud and IT security make up the four top-paying credentials on this list.

Top Tech Trends and Predictions for 2020

Article | Dec. 06, 2019

Global Knowledge subject matter experts predict the top trends for 2020 in IT training, Microsoft, Cisco, AWS, cybersecurity and more.

New and Emerging Certifications for 2019

Article | Aug. 10, 2019

Looking ahead at new and emerging certifications provides insight into the areas deemed valuable in the IT industry. If you are an early adopter or in a position where you need to show that you have the bleeding-edge expertise of a technology, this list of recent and upcoming certifications is for you.