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This Certification Prep Guide provides an overview of the current Project Management Professional (PMP)® certification and offers helpful tips that you can use when preparing for your PMP certification exam.
When creating products, providing services and achieving results, consistency is the goal of quality management. This white paper gives you a basic overview of the tools and techniques you need for quality planning and quality assurance. Learn which resources help you to evaluate programs, prioritize objectives or discover problem areas. Featured within this white paper are Kaoru Ishikawa’s seven quality tools which include flowcharts, histograms and cause-and-effect diagrams.
Projects are often complex, made up of a large number of moving pieces. This brings numerous challenges. By using the three key steps mentioned in this white paper, your projects will run more smoothly from start to finish.
Being able to play both roles of a project manager (PM) and a business analyst (BA) is a great skillset to have. Learn how to ensure your team gets what it needs in these two key roles so that you all can deliver successfully.
This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL certifications help individuals validate their ability to demonstrate skills from a foundational to a mastery level of IT service management. ITIL certification can often be a key differentiator in the marketplace as well.
Whether you are operating a home system, overseeing a small startup, or performing security governance for an enterprise, everyone can benefit from paying attention to security. This white paper provides a list of 10 security tools and tests that will help you check out suspicious issues and keep ahead of new risks and threats.
How can organizations in diverse industries continue to use familiar waterfall practices and at the same time be more agile? The answer is to use program management that is designed to be agile.
Shortly after being awarded an ITIL® Foundation certification, a recipient’s natural inclination is to ask: “Now what? How do I take the best practices I’ve learned and apply them to my organization?”
Most project team members report to a functional manager who controls their assignments, performance appraisals, raises, bonuses, etc. Until recently, project managers (PMs) had little input into any of these processes. In this paper, learn how a PM working in a functional or matrix organizational structure can get team members to perform.
The tools described in this white paper are essential PM tools. Tools that will best be used, regardless of the project, are the WBS, communication model, and the precedence diagram. The other tools will be needed depending on the project.