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A Complete Guide: How to Become a Microsoft Certified Azure Administrator Associate

White Paper | Sep. 05, 2019

This Certification Prep Guide provides an overview of the Microsoft Azure Administrator Associate certification and offers helpful tips that you can use when preparing for your certification exam.

A Complete Guide: How to Become a Microsoft Certified Azure Developer Associate

White Paper | Sep. 05, 2019

This Certification Prep Guide provides an overview of the Microsoft Azure Developer Associate certification and offers helpful tips that you can use when preparing for your certification exam.

A Complete Guide: How to Become a Microsoft Certified Azure Solutions Architect Expert

White Paper | Sep. 05, 2019

This Certification Prep Guide provides an overview of the Microsoft Azure Solutions Architect Expert certification and offers helpful tips that you can use when preparing for your certification exam.

Microsoft and Global Knowledge Help Organizations Maximize Technology Adoption by Attacking Skills Gaps Head On

Article | June 14, 2019

In 2019, Microsoft has thoughtfully adapted their curriculum to boost Azure skills adoption. And to further speed up Azure consumption, Global Knowledge has stepped in to support Microsoft’s evolution and their new strategy. We’re fighting change with change. And here’s how we did it.

Manage Time and Priorities Using Microsoft Outlook

Webinar – Recorded | June 05, 2019

Learn to effectively use Microsoft Outlook as a work organization and management tool. This webinar will help participants enhance their personal and team productivity, while giving them more control over activities and information.

Develop Your Skills with Unlimited Access to Red Hat Online Learning

Webinar – Recorded | Jan. 31, 2019

The Red Hat® Learning Subscription delivers 12-months of unlimited access to all Red Hat Online Training courses. The Standard RHLS subscription is a higher tier with access to 5 certification exams and up to 2 retakes.

What’s Next For Your Azure Certification Journey

Webinar – Recorded | Dec. 06, 2018

The way Microsoft certifies Azure skills has changed. In this recorded webinar, we’ll cover what these changes mean for your Azure Certification path.

Guide to Avaya Aura Contact Center (AACC)

Special Report | Aug. 29, 2016

This guide will help you identify the necessary steps for adding a new line of business to your existing Avaya Aura Contact Center.

Stop Gathering Requirements and Start Building Them

White Paper | June 19, 2015

We build requirements at a quantum level to connect the vital elements, which are needed to realize a requirement. As we consider the relationships between the behaviors, actions, and responses, we begin to identify and associate the characteristics and conditions, which will drive and constrain the behaviors. Realizing a requirement means joining these elements together and noting them as elements of the requirement.

What's New in IP Office Manager Release 9.1

White Paper | May 26, 2015

Avaya introduced IP Office Manager Release 9.1 on December 22, 2014. As we all know from working with IP Office Manager, every new release brings changes to its GUI. Use this white paper to help you prepare to install and administer IP Office Manager 9.1.