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With the release of vSphere 6, there are big changes that allow for zero downtime with data access and recovery. The new features enable live migrations across long distances with enhanced vMotion features, datastore backup capabilities around Fault Tolerance upgrades and a new Content Library. These advances help you keep up to date with the latest in server virtualization.
Using ITIL can improve your IT service levels, customer service ratings, business productivity and reduce operating costs, but getting started can be overwhelming. Gain the understanding you need to adopt and adapt ITIL with instructions and tips for important steps such as internal employee communications, determining potential pain points and methods for evaluating your existing processes.
Businesses today are more dependent on technology than ever. And, more than ever, they're looking to IT for ways to improve employee productivity, customer service and innovation. The challenge is that in order to achieve results with technology, IT and the business have to work collaboratively. IT needs to be able to develop the right relationships and communicate with different stakeholders from a business perspective - not a technical one. As a result, the transformation of the IT department has become a top-level priority for many leading organizations. At the same time, business leaders need to strengthen their business technology IQ and play a more significant role in the governance of IT.
The ITIL® event management process defines three event types: informational, warning and exception. In this post, I will discuss the different event types and give real-world examples of each.
Change is the order of the day, and if anything, the pace of business and technology change is accelerating. The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality-resulting in services that deliver more value to the business. In order to continue to be relevant and of high value, ITIL must continue to benefit from other complementary best-practices for IT. DevOps, an approach that encourages improved communication, collaboration, and teamwork across development and operations, can have a positive influence in improving ITIL processes across the service life-cycle.
This white paper describes a technique for defining processes called SIPOC (Suppliers, Inputs, Process, Outputs, and Customers). SIPOC provides a structured way to define the key elements of any process. SIPOC can be used as a means of defining any of the service management processes presented in ITIL® best practices. Furthermore, SIPOC can be used as the preliminary input into the more formal documentation of a process in one of many process design tools.
It’s not uncommon for different teams to be managing the virtual switch and physical switch configurations. This can make it very difficult to troubleshoot unless each configuration parameter has been gone through manually. There have been enhancements to the vSphere Distributed Switch over the past few years to address these operational challenges.
In this hour-long webinar, Global Knowledge instructor and ITIL Expert Michael Scarborough will share his knowledge and expertise on various aspects of incident management and problem management processes. He will help you understand the difference between incidents and problems and between incident and problem management, providing examples from his own experience to drive the concepts home. Michael will also provide an overview of who performs various incident and problem management activities in an organization.
Virtual storage area network (VSAN) and VMware View can offer cost savings and performance benefits compared to traditional SAN implementations for virtual desktop infrastructure (VDI). If you are starting a new desktop virtualization project, it would be wise for you to take the time to explore your options and compare VSAN to other options.
There are two types of virtual switches available using vSphere, the vSphere Standard Switch and the vSphere Distributed Switch. The vSphere Standard Switch (vSwitch or vSS) resides in and is manually configured and administered on each ESXi host. The vSphere Distributed Switch (dvSwitch or vDS) provides similar functionality but is centralized to vCenter Server and is more featured. This white paper will cover the vDS architecture as well as an overview of many of the different features that are exclusive to the vSphere Distributed Switch.