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As the technology industry has advanced, the professional certification industry has grown alongside it. The Global Knowledge 2016 IT Skills and Salary Report revealed that Cisco, Microsoft, IT service management, ITIL and security certifications are the most lucrative to obtain.
IBM WebSphere Business Modeler (WBM) can be used in conjunction with an adoption of ITIL best practices. It is a full-featured process modeling and simulation tool that fits well with other IBM products that are used to define various service management processes and activities. In this white paper learn more about how WBM provides both the ability to visually define process activities and the ability to define detailed information about processes, including inputs, outputs, cost, revenue, roles and resources.
Which mainstay certifications should be in your list of credentials? What's the next up-and-coming certification? This article will help you answer both questions by providing a review of the 15 top-paying certifications.
AMC’s television series “Halt and Catch Fire” shows North Texas’ rise as the “Silicon Prairie.” In the 1980s and early 1990s, it’s where IBM PC cloning was explored and where first-person shooter games were created. It’s also the site of the first “logic bomb”—the source of my horror story.
Whether you've already upgraded to Windows 10 or you're interested to learn more, this webinar will help familiarize you with the major updates and features. Join Microsoft instructor, John Panagakos, for an hour-long webinar that will dive into the exciting new features Windows 10 has to offer.
Using ITIL can improve your IT service levels, customer service ratings, business productivity and reduce operating costs, but getting started can be overwhelming. Gain the understanding you need to adopt and adapt ITIL with instructions and tips for important steps such as internal employee communications, determining potential pain points and methods for evaluating your existing processes.
Global Knowledge instructor Mark Baugher discusses how to use System Center 2012 Configuration Manager to report on installed software on computers.
Businesses today are more dependent on technology than ever. And, more than ever, they're looking to IT for ways to improve employee productivity, customer service and innovation. The challenge is that in order to achieve results with technology, IT and the business have to work collaboratively. IT needs to be able to develop the right relationships and communicate with different stakeholders from a business perspective - not a technical one. As a result, the transformation of the IT department has become a top-level priority for many leading organizations. At the same time, business leaders need to strengthen their business technology IQ and play a more significant role in the governance of IT.
Managing the change of DataStage components can often become a test of wills. Picture fitting a square peg in a round hole, and you might start to get the idea. The complexity of what is required to promote components from one environment to another during the development, testing, and eventual implementation in the production environments, should be and is often a controlled activity.
The ITIL® event management process defines three event types: informational, warning and exception. In this post, I will discuss the different event types and give real-world examples of each.