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Red Hat Taste of Training - JB348

Video | Sep. 17, 2015

Red Hat Taste of Training - JB348

Taste of Training: Red Hat System Administration II

Video | Sep. 10, 2015

Building on command line skills for Linux administrators.

Taste of Training: RHCE Rapid Track Course

Video | Sep. 10, 2015

Fast track to RHCE certification for senior Linux system administrators

ITIL® Adaptation and Adoption: Where to Begin

White Paper | Sep. 03, 2015

Using ITIL can improve your IT service levels, customer service ratings, business productivity and reduce operating costs, but getting started can be overwhelming. Gain the understanding you need to adopt and adapt ITIL with instructions and tips for important steps such as internal employee communications, determining potential pain points and methods for evaluating your existing processes.

Aligning IT and Business for Better Results

Webinar – Recorded | Aug. 25, 2015

Businesses today are more dependent on technology than ever. And, more than ever, they're looking to IT for ways to improve employee productivity, customer service and innovation. The challenge is that in order to achieve results with technology, IT and the business have to work collaboratively. IT needs to be able to develop the right relationships and communicate with different stakeholders from a business perspective - not a technical one. As a result, the transformation of the IT department has become a top-level priority for many leading organizations. At the same time, business leaders need to strengthen their business technology IQ and play a more significant role in the governance of IT.

Red Hat Taste of Training - RH134

Video | Aug. 13, 2015

Red Hat Taste of Training - RH134

Examples of Event Types

Article | Aug. 07, 2015

The ITIL® event management process defines three event types: informational, warning and exception. In this post, I will discuss the different event types and give real-world examples of each.

Taste of Training: Red Hat System Administration III

Video | Aug. 06, 2015

Advanced skills for the experienced Linux administrator.

Taste of Training: RHCSA Rapid Track Course

Video | Aug. 06, 2015

Fast track to RHCSA for experienced system administrators

The Intersection of DevOps and ITIL®

White Paper | July 07, 2015

Change is the order of the day, and if anything, the pace of business and technology change is accelerating. The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality-resulting in services that deliver more value to the business. In order to continue to be relevant and of high value, ITIL must continue to benefit from other complementary best-practices for IT. DevOps, an approach that encourages improved communication, collaboration, and teamwork across development and operations, can have a positive influence in improving ITIL processes across the service life-cycle.