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Case Studies

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36 Results Found

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Improve Cloud Computing Service Quality with Five Simple Questions

Decision Brief | June 13, 2013

Customer perception matters because customer Quality of Experience (QoE) is the vital factor in delivering cloud computing services — and the key to your success

Global Knowledge Enables an International Consulting and Outsourcing Firm To Achieve Its Cisco Multinational Certification in the European Theatre

Case Study | Jan. 24, 2011

An International Consulting Firm Achieves Its Cisco Multinational Certification in the European Theatre. Staff consultant case study by Global Knowledge training.

International Nonprofit Transforms to Capitalize on Consumerization of IT

Case Study | Feb. 23, 2015

Needed all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. Shifting several positions to vendor management and product development, existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.

Large Financial Services Company Addresses Private Cloud Initiative with Customized IBM Skills-Building Solution

Case Study | May 22, 2014

Global Knowledge delivered the experience and know-how to provide the expert, customized IBM Tivoli training needed in a short time frame.

New Hire Training Program Delivers Pass Rates and Knowledge Retention

Case Study | March 21, 2012

New hire training program delivers pass rates and knowledge retention for highly technical training in a young and Intelligent workforce. Solution Development.

Customized, On-Site Training Helps Technicians Learn an Upgraded Platform to Support 10,000 Satellite Offices

Case Study | Feb. 23, 2012

Technicians Learned how to Upgraded Platforms to Support 10,000 Satellite Offices with custom, on-site training. Needs Analysis case study by Global Knowledge.

Shifting Customer Preferences and Organizational Agility

Decision Brief | Feb. 12, 2015

Organizational agility means the ability to adapt swiftly to these changes. This brief examines how cloud (social, mobile, analytics) improves agility, and what it means to your business.

Tailored Training Preps New Hires to Maximize Revenue for Tech Giant

Case Study | Jan. 20, 2015

We developed a customized, secure online learner portal to deliver course materials, presentations, exercises, evaluations and a student forum.

Targeted Learning Paths Increase IBM Efficacy for Global Systems Integrators

Case Study | March 23, 2015

How to handle new hires without real-world experience. Targeted Learning Paths Increase IBM Efficacy for Global Systems Integrators. Mentoring case study.

The Impact of Cloud Computing on Staffing

Decision Brief | April 23, 2013

Cloud service providers often tout staff reduction as a key benefit of cloud computing, but that can be misleading. We examine the impact on IT staffing.