Case Studies

Needed all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. Shifting several positions to vendor management and product development, existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.

We worked to simplify and automate their reimbursement process for employees so they no longer paid out of pocket for certifications and training.

New hire training program delivers pass rates and knowledge retention for highly technical training in a young and Intelligent workforce. Solution Development.

Technicians Learned how to Upgraded Platforms to Support 10,000 Satellite Offices with custom, on-site training. Needs Analysis case study by Global Knowledge.

Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.