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Case Studies

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23 Results Found

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Training Enables Mexico-Based Banking Giant to Convert to a Customer-Centric Model

Case Study | Nov. 20, 2015

Unify fragmented systems, train employees on technologies such as automated decision-making programs, application development, data management, IT best practices.

The ITIL® Mission Statement: Key to Better Services

Decision Brief | June 17, 2013

Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.

Tailored Technical Training Modules Increase Product Sales

Case Study | June 15, 2012

We designed a training strategy to accommodate students with various levels of sales experience and to provide students the opportunity to practice sales calls.

Remote Labs Solution Trains More Students and Increases Incremental Revenue

Case Study | Feb. 23, 2012

Our remote lab solution was flexible enough so that it could be modified to the client's wishes without compromising security. The pod-based structure allowed for scalability.

Project Management Training Helps Sabre Airline Solutions Better Define and Deliver Customer Expectations

Case Study | Dec. 06, 2011

Renfro was sold on our "willingness to work with me and my team, and to customize the training content so that it was Sabre Airline Solutions specific, while still remaining PMI-based. For us, it was really finding a company that would partner with us."

The Ottawa Hospital Boosts Its Executive Leadership Health with Talent Development

Case Study | Feb. 02, 2010

Worked closely with the HR department to design a high impact talent management program that builds individual leadership capacity in alignment with the hospital's long-term vision.

Onboarding Program Gives Sales New Hires 6-Month Head Start

Case Study | Oct. 19, 2015

Working with Global Knowledge allowed them to streamline the onboarding process for new sales account managers, business transformation, sales training

ITIL® Certification Helps Company Stay Competitive

Case Study | Dec. 05, 2011

We worked to simplify and automate their reimbursement process for employees so they no longer paid out of pocket for certifications and training.

International Software Company Focuses on Improved Project Management

Case Study | Sep. 11, 2015

Needed training specific to the responsibilities for foundational project management training and training to help build camaraderie among project managers and engagement managers.

International Nonprofit Transforms to Capitalize on Consumerization of IT

Case Study | Feb. 23, 2015

Needed all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. Shifting several positions to vendor management and product development, existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.