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Case Studies

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16 Results Found

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The ITIL® Mission Statement: Key to Better Services

Decision Brief | June 17, 2013

Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.

Targeted Training Program Enables Network-Centric Operations for Elite Military Team

Case Study | Feb. 21, 2012

We efficiently instructed forces on deployment without weakening training regimens. It was critical to be proficient in setting up and maintaining the TACLAN.

Customized, On-Site Training Helps Technicians Learn an Upgraded Platform to Support 10,000 Satellite Offices

Case Study | Feb. 23, 2012

Technicians Learned how to Upgraded Platforms to Support 10,000 Satellite Offices with custom, on-site training. Needs Analysis case study by Global Knowledge.

New Hire Training Program Delivers Pass Rates and Knowledge Retention

Case Study | March 21, 2012

New hire training program delivers pass rates and knowledge retention for highly technical training in a young and Intelligent workforce. Solution Development.

ITIL® Certification Helps Company Stay Competitive

Case Study | Dec. 05, 2011

We worked to simplify and automate their reimbursement process for employees so they no longer paid out of pocket for certifications and training.

International Nonprofit Transforms to Capitalize on Consumerization of IT

Case Study | Feb. 23, 2015

Needed all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. Shifting several positions to vendor management and product development, existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.

Global Knowledge Enables an International Consulting and Outsourcing Firm To Achieve Its Cisco Multinational Certification in the European Theatre

Case Study | Jan. 24, 2011

An International Consulting Firm Achieves Its Cisco Multinational Certification in the European Theatre. Staff consultant case study by Global Knowledge training.

How ITIL® Helps Cloud Computing

Decision Brief | April 23, 2013

Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.

Establishing Common ITIL Language Helps Diversified Global Technology and Financial Services Company Increase Efficiency

Case Study | May 21, 2014

Read this case study to find out how ITIL foundation and intermediate courses helps diversified Global Technology and Financial Services Company.

Customized Training Helps Shorten Downtime and Improve Customer Service

Case Study | Feb. 23, 2012

Learn how a customized training plan helps shorten downtime and improve customer service. Needs Analysis case study by Global Knowledge training.