Live Chat
Monday - Friday 8am - 6pm EST Chat Now
Contact Us
Monday - Friday 8am - 8pm EST 1-800-268-7737 Other Contact Options
Checkout

Cart () Loading...

    • Quantity:
    • Delivery:
    • Dates:
    • Location:

    $

Supporting and Troubleshooting Windows 10 (M10982)

Learn to support and troubleshoot Windows 10 operating systems and apps.

GK# 3770 Vendor# M10982

$895 - $3095 USD

Enroll Request Group Training

Course Overview

TOP

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Note:   

This course is also available in the On-Demand delivery format with digital Microsoft Official Courseware (dMOC).

 

Very thorough, comprehensive course. I was impressed with the course content and the awesome instructor who not only has in-depth knowledge of the subject, but can explain the material in a way that is easy to understand.

Alain M.
Desktop/PC Support

The instructors for this course have a 95% overall satisfaction rate in our post-course survey.

 

This course includes Microsoft Training Exclusives

EXCLUSIVE TO GLOBAL KNOWLEDGE – Dramatically enhance your learning experience with our Microsoft training exclusives. Receive complimentary access to benefits for 12 months following your course completion. The benefits include, practice labs, 24x7 mentoring, indexed class recordings, unlimited course retakes, and digital courseware.

Learn more

Schedule

TOP
  • Delivery Format:
  • Date:
  • Location:
  • Limited Time Offer: This course is 40% off! Use promo code 40GTR at checkout.
  • Access Period:

$

Class is Full
This session is full. Please select a different session.

What You'll Learn

TOP
  • Plan hybrid configuration with Exchange Server and Exchange Online.
  • Perform an Exchange Server hybrid deployment.
  • Deploy Skype for Business and Teams in a hybrid deployment.
  • Deploy SharePoint and OneDrive for Business in a hybrid environment.
  • Deploy Azure MFA, Identity Protection and Azure Information Protection.
  • Deploy various authentication methods in a hybrid Office 365 deployment.

Outline

TOP
Viewing outline for:

Classroom Live Outline

1. Implementing a Troubleshooting Methodology

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Troubleshooting Tools

2. Troubleshooting Startup Issues

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Recovering BitLocker-Protected Drives
  • Configuring the Registry

3. Performing System Recovery

  • Troubleshooting Operating System Service Issues
  • Recovering a Computer

4. Troubleshooting Hardware and Device Drivers

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting

5. Administering Windows Overview of Administration Tools

  • Using Remote Desktop
  • Introduction to Windows PowerShell
  • Remoting with Windows PowerShell
  • Introduction to Provisioning

6. Resolving Issues with Network

  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution

7. Troubleshooting Group

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

8. Configuring and Troubleshooting User

  • Troubleshooting Sign-in Issues
  • Troubleshooting the Application of User Settings

9. Troubleshooting Remote Connectivity

  • Overview of Remote Access
  • Troubleshooting Issues with VPN Connectivity

10. Configuring and Troubleshooting Resource Access

  • Troubleshooting File Permissions Issues
  • Troubleshooting Issues with Printer Access
  • Configuring and Troubleshooting File Synchronization
  • Performing file recovery in Windows 10

11. Troubleshooting Applications

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Universal Windows Apps

12. Maintaining Windows 10

  • Monitoring and Troubleshooting Computer Performance
  • Applying Applications and Windows Updates

 

Labs

TOP
Viewing labs for:

Classroom Live Labs

  • Lab 1: Using Troubleshooting Tools
  • Lab 2: Troubleshooting Startup Issues
  • Lab 3: Recovering BitLocker-Encrypted Drives
  • Lab 4: Performing System Recovery
  • Lab 5: Performing System Recovery
  • Lab 6: Troubleshooting Remote Computer Through Remote Desktop
  • Lab 7: Troubleshooting Remote Computer by using Windows PowerShell
  • Lab 8: Resolving Network Connectivity Issues
  • Lab 9: Troubleshooting Issues with Group Policy Application
  • Lab 10: Troubleshooting Sign-In Issues
  • Lab 11: Configuring and Troubleshooting the Application of User Settings
  • Lab 12: Troubleshooting VPN Connectivity
  • Lab 13: Troubleshooting File-Access Issues
  • Lab 14: Troubleshooting Printer Issues
  • Lab 15: Configuring and Troubleshooting File Synchronization
  • Lab 16: Recovering data
  • Lab 17: Troubleshooting Desktop Apps
  • Lab 18: Provisioning a Kiosk device
  • Lab 19: Maintaining Windows 10

Prerequisites

TOP
  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2016 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

Who Should Attend

TOP

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment.

Why are EDSTs the primary audience?

EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.

The key responsibilities include:

  • resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization.

 Other key responsibilities include:

  • local and remote network access;
  • access to applications,
  • access to data and printers;
  • authentication,
  • Endpoint security and policy;
  • OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Professionals who seek certification in the following exams will also benefit from this course:

  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10

Vendor Credits

TOP

SATV Redemption

  • Redeem five SATVs for a Classroom Live or Virtual Classroom Live session
  • Redeem five SATVs for an individual On-Demand course plus digital Microsoft Official Courseware (dMOC)
  • Redeem two SATVs for an individual On-Demand course

For more information on Microsoft SATVs, click here.

Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 5 day

Virtual Classroom Live

Experience live, expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 5 day

On-Demand

Train at your own pace with 24/7 access to courses that help you acquire must-have technology skills.

Duration: 34 hours

Blended Live

Experience the best of instructor-led training and the flexibility of on-demand learning.

Live Duration: 6 sessions
On-Demand: 3 months

Request this course in a different delivery format.
Enroll