Worldwide LocationsSupporting and Troubleshooting Windows 10 (M10982)
Learn to support and troubleshoot Windows 10 operating systems and apps.
GK# 3770 Vendor# M10982
Learn to support and troubleshoot Windows 10 operating systems and apps.
GK# 3770 Vendor# M10982
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
Very thorough, comprehensive course. I was impressed with the course content and the awesome instructor who not only has in-depth knowledge of the subject, but can explain the material in a way that is easy to understand.
Alain M.
Desktop/PC Support
The instructors for this course have a 95% overall satisfaction rate in our post-course survey.
EXCLUSIVE TO GLOBAL KNOWLEDGE – Dramatically enhance your learning experience with our Microsoft training exclusives. Receive complimentary access to benefits for 12 months following your course completion. The benefits include, practice labs, 24x7 mentoring, indexed class recordings, unlimited course retakes, and digital courseware.
1. Implementing a Troubleshooting Methodology
2. Troubleshooting Startup Issues
3. Performing System Recovery
4. Troubleshooting Hardware and Device Drivers
5. Administering Windows Overview of Administration Tools
6. Resolving Issues with Network
7. Troubleshooting Group
8. Configuring and Troubleshooting User
9. Troubleshooting Remote Connectivity
10. Configuring and Troubleshooting Resource Access
11. Troubleshooting Applications
12. Maintaining Windows 10
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment.
Why are EDSTs the primary audience?
EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.
The key responsibilities include:
Other key responsibilities include:
The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Professionals who seek certification in the following exams will also benefit from this course:
For more information on Microsoft SATVs, click here.
This course is available in the following formats:
Receive face-to-face instruction at one of our training center locations.
Experience live, expert-led online training from the convenience of your home, office or anywhere with an internet connection.
Experience the best of instructor-led training and the flexibility of on-demand learning.
Download Course Details