Worldwide LocationsSupporting and Troubleshooting Windows 10 (M10982)
Learn to support and troubleshoot Windows 10 operating systems and apps.
GK# 3770 Vendor# M10982
Learn to support and troubleshoot Windows 10 operating systems and apps.
GK# 3770 Vendor# M10982
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
Note:
This course is also available in the On-Demand delivery format with digital Microsoft Official Courseware (dMOC).
Very thorough, comprehensive course. I was impressed with the course content and the awesome instructor who not only has in-depth knowledge of the subject, but can explain the material in a way that is easy to understand.
Alain M.
Desktop/PC Support
The instructors for this course have a 95% overall satisfaction rate in our post-course survey.
EXCLUSIVE TO GLOBAL KNOWLEDGE – Dramatically enhance your learning experience with our Microsoft training exclusives. Receive complimentary access to benefits for 12 months following your course completion. The benefits include, practice labs, 24x7 mentoring, indexed class recordings, unlimited course retakes, and digital courseware.
1. Implementing a Troubleshooting Methodology
2. Troubleshooting Startup Issues
3. Troubleshooting Hardware and Device Drivers
4. Troubleshooting Remote Computers
5. Resolving Issues with Network Connectivity
6. Troubleshooting Group Policy
7. Troubleshooting User Settings
8. Troubleshooting Remote Connectivity
9. Troubleshooting Resource Access within a Domain
10. Troubleshooting Issues with Printer Access
11. Troubleshooting Applications
12. Maintaining Windows 10
13. Recovering Data and Operating System
Lab 1: Implementing a Troubleshooting Methodology
Lab 2: Using Troubleshooting Tools
Lab 3: Troubleshooting Startup Issues
Lab 4: Recovering BitLocker-Encrypted Drives
Lab 5: Troubleshooting Device Driver Issues
Lab 6: Troubleshooting Hardware Issues
Lab 7: Troubleshooting Remote Computer Through Remote Desktop and Remote Assistance
Lab 8: Troubleshooting Remote Computer by using Windows PowerShell
Lab 9: Resolving Network Connectivity Issues
Lab 10: Troubleshooting Group Policy Application
Lab 11: Resolving Issues with Group Policy
Lab 12: Troubleshooting Sign-In Problems
Lab 13: Troubleshooting the Application User Settings
Lab 14: Troubleshooting VPN Connectivity
Lab 15: Configuring and Troubleshooting DirectAccess
Lab 16: Troubleshooting File-Access Issues
Lab 17: Troubleshooting Access to Encrypted Files
Lab 18: Troubleshooting Printer Issues
Lab 19: Troubleshooting Resource Access for Clients that are not Domain Members
Lab 20: Troubleshooting Desktop Apps
Lab 21: Troubleshooting Access to Company Web Applications
Lab 22: Monitoring and Troubleshooting Performance
Lab 23: Recovering Data
Lab 24: Provisioning Computer to Comply with Company Standards
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment.
Why are EDSTs the primary audience?
EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.
The key responsibilities include:
Other key responsibilities include:
The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Professionals who seek certification in the following exams will also benefit from this course:
For more information on Microsoft SATVs, click here.
This course is available in the following formats:
Receive face-to-face instruction at one of our training center locations.
Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.
Train at your own pace with 24/7 access to courses that help you acquire must-have technology skills.
Experience the best of instructor-led training and the flexibility of on-demand learning.
Download Course Details