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CICD - Implementing Cisco Collaborative Devices

Learn to maintain and operate a Cisco Unified Communications solution and prepare for the CICD certification exam (210-060).

GK# 1723

$1000 - $3795 USD

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Course Overview

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This course includes Cisco Training Exclusives

EXCLUSIVE TO GLOBAL KNOWLEDGE - Accelerate your Cisco learning experience with complimentary access to the IT Skills Video On-Demand Library, Boson practice exams, Introduction to Cybersecurity digital learning course, course recordings, IT Resource Library, and digital courseware.

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In this course, you will be given an introduction to maintaining and operating a Cisco Unified Communications solution and its components, including:

  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express
  • Cisco Unity Connection
  • Cisco Unified Communications Manager IM and Presence Service

 

A Global Knowledge Exclusive:  You Get...

  • 10 extra  e-Lab credits, good for 30 days, so you can practice and refine your skills
  • Enhanced content that exceeds standard authorized Cisco content
  • World-class Certified Cisco Systems Instructors

Schedule

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  • Delivery Format:
  • Date:
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What You'll Learn

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  • Components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
  • Call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • How to maintain a Cisco Unified Communications solution
  • Enable, configure, and manage the most common applications for users across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Communications Manager Instant Messenger and Presence

Outline

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Viewing outline for:

Classroom Live Outline

1. Cisco Unified Communications Solutions

  • Understanding the Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

2. Administrator and End-User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

3. Call Flows in Cisco Call Control Platforms

  • Understanding Call Flows and Call Legs
  • Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
  • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

4. Endpoint and End-User Administration

  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options
  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options

5. End User Telephony and Mobility Features

  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Mobility Features

6. Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Understanding Cisco Unity Connection
  • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Understanding End User and Voice Mailbox Implementation Options
  • Understanding Cisco Unified Communications Manager IM and Presence Service
  • Enabling Cisco Unified Communications Manager IM and Presence Service

7. Cisco Unified Communications Solutions Maintenance

  • Providing End-User Support
  • Understanding Cisco Unified Communications Manager Reports
  • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voicemail in Cisco Unity Connection
  • Understanding the Disaster Recovery System

Labs

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Viewing labs for:

Classroom Live Labs

Discovery Lab 1: Verify System Information

Discovery Lab 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager

Discovery Lab 3: Verify Voicemail Integration

Discovery Lab 4: Discover the Cisco Unified Communications Manager CoS Implementation

Discovery Lab 5: Discover the Cisco Unified Communications Manager Call Routing Implementation

Discovery Lab 6: Discover the Cisco Unified Communications Manager Express COR Implementation

Discovery Lab 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation

Discovery Lab 8: Configure and Verify Endpoint Basic Configuration Elements

Discovery Lab 9: Device Settings Configuration

Discovery Lab 10: Configure Cisco Extension Mobility

Discovery Lab 11: Configure Hunt Groups

Discovery Lab 12: Configure Cisco Unified Mobility on HQ Phone 1

Discovery Lab 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager

Discovery Lab 14: Verify the Cisco Unity Connection Integration

Discovery Lab 15: Configure a User Template

Discovery Lab 16: Configure a User

Discovery Lab 17: Configure Cisco MediaSense for Video Greeting

Discovery Lab 18: Configure Cisco Unity Connection for Video Greeting

Discovery Lab 19: Use Cisco Unified Reporting

Discovery Lab 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool

Discovery Lab 21: Generate User Reports

Discovery Lab 22: Generate and View a QoS Detail Report

Discovery Lab 23: Generate and View a Gateway Utilization Report

Discovery Lab 24: Generate a Cisco Unity Connection Serviceability Report

Discovery Lab 25: Generate Cisco Unified Serviceability Reports

Lab 1: Remote Lab Access

Lab 2: Explore Administrator Interfaces

Lab 3: Explore End-User Interfaces

Lab 4: Enhanced - Explore Call Flows in Cisco Unified Communications Manager

Lab 5: Enhanced - Explore Call Flows in Cisco Unified Communications Manager Express

Lab 6: Implement End Users

Lab 7: Enhanced - Implement Endpoints

Lab 8: Enhanced - Enable Telephony Features

Lab 9: Enhanced - Enable Mobility Features

Lab 10: Enhanced - Implement End Users and Voice Mailboxes

Lab 11: Enable Cisco Unified Communications Manager IM and Presence Service

Lab 12: Provide End-User Support

Lab 13: Generate Cisco Unified Communications Manager CAR Tool Reports

Lab 14: Monitor the System with Cisco Unified RTMT

Lab 15: Back Up Cisco Unified Communications Manager

Prerequisites

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  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Who Should Attend

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  • Network Video Engineer
  • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer

Vendor Credits

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This course can be purchased using Cisco Learning Credits (CLCs).

Follow-On Courses

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Training Exclusives

Classroom and Virtual Classroom sessions of this course include access to the following benefits:

  • IT Skills Video On-Demand Library
  • Boson Practice Exams
  • Introduction to Cybersecurity digital learning course
  • Course Recordings
  • IT Resource Library
  • Digital Courseware
Learn more
  Cisco Digital Learning

Master Cisco technologies on your own schedule. The digital learning version of this course includes access to these elements for 12 months.

  • Bookmarking tools
  • Progress analytics
  • Gamification with leaderboards
  • Searchable glossary
  • Lab recordings
  • Instructor Videos
  • Student Guide
  • Discovery and Integrated Labs
  • Content Review Questions
  • Challenge Tests and Labs
Find out more
Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 5 day

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 5 day

Self-Paced

On-demand content enables you to train on your own schedule.



Request this course in a different delivery format.
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