ITIL 4 Foundation Bridge Training Course

AXELOS has confirmed Global Knowledge was the leading provider of certified ITIL training and exams in 2017 across their 1,500 global partners

The ITIL4 Foundation Bridge course is what professionals with ITILv3 Foundation certification need in order to understand the changes from ITILv3 to ITIL4, prepare for, and pass the ITIL4 Foundation certification exam.

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.

Attendees of this course will receive an exam voucher for the ITIL4 Foundation exam.

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Key IT service management concepts
How ITIL guiding principles can help an organization to adopt and adapt service management
The 4 dimensions of service management
The purpose and components of the service value system
The activities of the service value chain and how the to interconnect
Know the purpose of key ITIL practices
Preparation to sit the ITIL4 foundation examination

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Classroom Live Outline

IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
Key concepts of value creation
Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
The nature, use, and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
The ITIL service value system
The service value chain, its inputs, and outputs, and its role in supporting value streams
Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
Detail of how the following ITIL practices support the service value chain: -

Continual Improvement (including continual improvement model)
Change control
Incident management
Problem Management
Service request management
Service desk
Service level management

The purpose of the following ITIL practices

Information security management
Relationship management
Supplier management
Availability management
Capacity and performance management
Service configuration management
IT asset management
Business analysis
Service continuity management
Deployment management
Release management
Monitoring and event management

ITILv3 Foundation Certification

ITIL4 Foundation Certification

Any person that is ITILv3 Foundation certified and wants to keep their certification current with the ITIL4 Foundation Certification.

This course qualifies you for the following PMI® Professional Development Units (PDUs):

Technical: 5

Strategic: 3

Total: 8

ITIL® Practitioner

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ITIL® 4 Foundation Bridge

Course Overview

Schedule

What You'll Learn

Outline

Classroom Live Outline

Prerequisites

Who Should Attend

PDUs

Follow-On Courses

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