ITIL® 4 Foundation Bridge

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Is This The Right Course?

ITILv3 Foundation Certification

Who Should Attend?

Any person that is ITILv3 Foundation certified and wants to keep their certification current with the ITIL4 Foundation Certification.

What You'll Learn

Key IT service management concepts
How ITIL guiding principles can help an organization to adopt and adapt service management
The 4 dimensions of service management
The purpose and components of the service value system
The activities of the service value chain and how the to interconnect
Know the purpose of key ITIL practices
Preparation to sit the ITIL4 foundation examination

The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.

Attendees of this course will receive an exam voucher for the ITIL4 Foundation exam.

Important Note

The ITIL 4 Foundation Bridge course is a blended experience where time spent in self-study pre-work is an essential element of the course. Specifically, students are expected to spend 6-12 hours studying the following key sections in the e-learning course that is provided with this course and which can be accessed via your MyGK account:

Key components of ITIL 4
Key concepts of service management
Four dimensions of service management
Seven guiding principles
Continual improvement model
Service value chain

Course Outline

IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
Key concepts of value creation
Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
The nature, use, and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
The ITIL service value system
The service value chain, its inputs, and outputs, and its role in supporting value streams
Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
Detail of how the following ITIL practices support the service value chain: -

Continual Improvement (including continual improvement model)
Change control
Incident management
Problem Management
Service request management
Service desk
Service level management

The purpose of the following ITIL practices

Information security management
Relationship management
Supplier management
Availability management
Capacity and performance management
Service configuration management
IT asset management
Business analysis
Service continuity management
Deployment management
Release management
Monitoring and event management

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Prerequisites

ITILv3 Foundation Certification

Related Certifications

ITIL4 Foundation Certification

PDUs

This course qualifies you for the following PMI® Professional Development Units (PDUs):

Classroom Live and Virtual Classroom Live

Strategic and Business Management = 3
Technical Project Management = 5

Total = 8

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