Cisco Unified Communications Manager Administration Training

Global Knowledge Exclusive:

We have the only courses specifically designed for administrators of Cisco UC products.

• ACUCW1: Entry-level administrators
• ACUCW2: Second-level/advanced administrators

ACUCW1 - Administering Cisco Unified Communications Workspace Part 1 (v12.5): Basic Administration for Multisite Deployments

Learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP phones, while configuring users and associating them with phones. Learn to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. You’ll also learn to configure voice mail accounts for users, build a Jabber Client, and manage licenses using Prime License Manager with Cisco Unified Communications Manager v11.5. You will gain a basic understanding of route patterns that are used for dialing and Class of Service, which is used to control who can dial where, such as internal, local, long distance.

ACUCW2 - Administering Cisco Unified Communications Workspaces Part 2 (v12.5): Advanced Administration for Multisite Deployments

In ACUCW2, you will learn to build the UC infrastructure, including deploying a variable-length on-net dial plan that supports multiple sites. Understand how native presence and instant messaging and presence can enhance collaboration. Deploy a client services framework client, Jabber, and explore the challenges that are presented by the North American Numbering Plan (NANP). Explore bandwidth management and call admission control tools used to manage calling in a network with multiple sites. Learn about mobility features, including device mobility, extension mobility, and unified mobility that are used in networks with multiple sites. You will configure hunt lists, call park options, and configure IP phone services.

The Global Knowledge Difference:

The ACUCW1 and ACUCW2 lab environment offers a unique, real-world environment for learning how to administer IP telephony, video, and voice mail.

Global Knowledge’s new and enhanced “Real World” Lab topology includes:

• Six sites distributed across Canada and the United States:
  
  • Each site has its own DID range to illustrate DID management
  • Each site has a gateway to the PSTN with site appropriate dialing (i.e. 11-digit dialing at the NYC sites, 7-digit dialing at the Buffalo site and 10-digit dialing everywhere else)
• A dozen pre-configured endpoints and six pre-configured users speed up the labs and give students a base deployment to work from.
• Different sites implement different approaches to Directory Number (DN) configuration and the labs illustrate how these approaches can coexist:
  
  • Buffalo site DNs are configured as local extensions
  • Seattle site DNs are configured using E.164 addresses
  • The remaining site DNs are configured using an Enterprise Numbering Scheme
  • Alternate addresses are deployed to provide a consistent scheme for intersite dialing
• All sites support three methods for internal dialing across the multisite deployment:
  
  • Intrasite dialing by extension
  • Intersite dialing using an enterprise numbering scheme
  • Globalized E-164 internal dialing
• A centralized Cisco Unity Connection cluster providing:
  
  • Voicemail, integrated messaging and unified messaging;
  • A dial plan supporting enterprise-wide and site-specific directory searches;
  • Enterprise-wide and site specific auto attendants