Resource Library

The term "life cycle" implies two things: that a process is perpetual and that the sequence of events is obligatory or uni-directional. There is no beginning or end to a life cycle and the sequence of events cannot change. A seed cannot go directly to being a mature plant nor revert back to the blossom stage.

The Global Knowledge IT Skills and Salary Report is a window into the inner workings of IT departments, revealing insights and opinions held by professionals around the world. For 10 years, we have surveyed over 120,000 men and women in IT about the state of the industry. With a decade of data at our fingertips, we analyzed 10 years’ worth of reports and noticed four major trending areas: certifications, salaries, cloud computing and cybersecurity.

Value stream mapping can be a dramatically transformational event – expanding empathy across teams, sharing points of view, and solving gaps in understanding which may be robbing everyone of productivity. This webinar will quickly equip attendees with a high-level understanding of value stream mapping and will teach practical tips on how to run a value stream mapping exercise within their teams and organizations.

In this hour-long webinar, IT service management expert Nasser El-Batal will introduce you to the TOGAF framework. You will learn about its business benefits, critical factors for implementation success, and TOGAF's relationship to and integration with other best practices.

AWS is an incredibly rich ecosystem of services and tools, some of which have security aspects baked in (like S3 SSE), and others that provide overarching security capabilities (like IAM and VPC) that apply to many services. With regard to data storage, operating system, and applications, security functions largely the same in the cloud or on-premises software. Customers can and should continue to follow best practices that have served them well in their own data centers.

As cloud platforms provide ever greater infrastructure capability, automating and managing infrastructure is becoming critical to our strategy and process. Tooling environments are also heavily impacted. Tools like Terraform, configuration automation tools (Chef, Ansible, etc.) and cloud-native infrastructure solutions completely change cost models and workflows. This presentation is an introduction to infrastructure automation in the cloud, a few popular automation tools, and how to tie automation to larger cloud (and business) strategy.

Amazon Redshift opens up enterprise data warehouse (EDW) capabilities to even the smallest of businesses, yet its costs, security, and flexibility also make it appealing to the largest of enterprises. It allows companies to easily and conveniently scale their EDW needs both up and down, and as a managed service, it allows your team to offload all of the "undifferentiated heavy lifting" of building and maintaining an EDW. Its raw storage costs are about one-fifth to one-tenth of traditional in-house EDW, and AWS has taken great care to ensure its performance is still competitive with those in-house solutions. Before deciding to use Amazon Redshift, however, it's important to understand what it is and is not.

With Forrester Research declaring "Waterfall processes have become obstacles to speed, quality and predictability," and more than 85% of CIO's surveyed by CIO Magazine using or planning to pursue Agile practices in 2014, this one-hour webinar will explore the basics of Agile and why so many organizations are adopting Agile methods.

Learn the fundamentals of technology with Microsoft Technology Associate (MTA) training. Designed for business professionals who work with technology and IT professionals looking for cross-training, MTA courses provide a foundational technology education in topics such as networking, security, software development, Windows OS and more. Three days of intensive training will get you on the right track to working effectively in the ever-changing IT industry.

Getting a clear understanding of what Amazon Web Services (AWS) is and how it can help your business can be a daunting task. The depth and breadth of AWS is significant, comprising over 100 services in dozens of data centers located in 16 Regions throughout the globe (with five more in the works). They offer computing, storage, networking, deployment, management, and a host of "supporting" services like queues, serverless functions, and e-mail. There's a great chance that AWS has more than a few products to help you work faster, smarter, and more cost effectively. So, where should you start?

Amazon Web Services: An OverviewThere's a really good chance that Amazon Web Services (AWS) has more than a few products to help you work faster, smarter, and more cost effectively. After all, the depth and breadth of AWS is significant, comprising more than 30 services in dozens of data centers located in nine regions across the globe. They offer computing, storage, networking, deployment, management, and a host of supporting services, such as queues and email services. Getting a clear understanding of what AWS is and how it can help your business can be challenging. Never fear. In this hour-long webinar, Global Knowledge instructor and cloud and big data analyst Rich Morrow will help. He'll give an overview of AWS and its many benefits.

The subject of this week’s post was actually prompted by a question from a former colleague.  Soon after the PIX Firewall added support for IPSec Virtual Private Networks, a command was added to the command-line, sysopt connection permit-ipsec. This command was subse...

Businesses today are more dependent on technology than ever. And, more than ever, they're looking to IT for ways to improve employee productivity, customer service and innovation. The challenge is that in order to achieve results with technology, IT and the business have to work collaboratively. IT needs to be able to develop the right relationships and communicate with different stakeholders from a business perspective - not a technical one. As a result, the transformation of the IT department has become a top-level priority for many leading organizations. At the same time, business leaders need to strengthen their business technology IQ and play a more significant role in the governance of IT.

What is the role of data, AI, and analytics in mitigating the risks of COVID-19 to the workplace or public space? COVID-19 represents new risks for organizations as workers return physically to their jobs, and as people return to public spaces. Based on the presenter’s recent interviews with several organizations, along with decades of experience delivering applied AI solutions, this talk reviews the latest thinking about how some organizations are tackling this difficult problem, and includes demonstrations of some new approaches. View the slide deck>

What is Network Time Protocol (NTP)? Well, it’s a network protocol used to synchronize clocks between computing systems over a packet switched network. It’s been around since the mid-1980s and was developed by David Mills at the University of Delaware; it is one of the oldest protocols still around on the Internet. NTP replaced other time synchronization technologies that didn’t have some capabilities to adjust time based on location of the time source or time server relative to the receiver or adjusting to the variation of delay found on typical data networks.

When Global Knowledge and ctc TrainCanada joined forces in August 2017, Global Knowledge added Concept Training, an innovative and industry-leading training methodology, to course deliveries. Going forward, when you take a Microsoft Office course with us, you’ll get to experience our Concept Training methodology. But what does that really mean?

As organizations embark on agile initiatives, business analysts can serve a critical role in ensuring the success of those initiatives. This one-hour webinar will explore why business analysts embody core values and skills to thrive in an agile world. In this one-hour webinar, you will learn: Common myths about agile and business analysis, Agile roles for business analysts, BA skills for succeeding in an agile world, and Maximizing value – at the core of the BA role.

There are several advantages to implementing a route-based VPN (a.k.a. tunnel interface VPN) instead of a site-to-site one. Learn more.

There is a reason why Agile training methods are becoming mainstream. They can work! Although every Agile practice is not necessarily appropriate for every organization, each practice has delivered real value to many organizations, and some Agile practices can be used by anyone!

Watch the second installment of this 2-part webinar series and learn how to build and troubleshoot even more formulas and advanced functions. Whether you are a beginner or an experienced user looking for some extra or new tips, this is a webinar you don’t want to miss. Part 2 part will show you how to – Array Formulas Subtotal Formulas More date and time functions Concatenate vs. Flash Fill Index and Match vs. VLookup Variations of the Round Function View Part 1 here > Recommended Excel Courses: Microsoft Excel- Level 1/ Intro (2010, 2013, 2016)Microsoft Excel - Level 2 / Med (2010, 2013, 2016)Microsoft Excel 2010 - Level 3 / AdvancedMicrosoft Excel 2013 - Level 3 / AdvancedMicrosoft Excel 2016 - Level 3 / AdvancedPower BI Fundamentals for End Users-2016

Watch this 1-hour recorded webinar and learn how to build and troubleshoot formulas and master advanced functions. Whether you are a beginner or an experienced user looking for some extra or new tips, this is a webinar you don’t want to miss. Part 1 of this 2 part series will show you how to – Understand Mathematical Operators Use AutoFunctions Use Relative and Absolute References Explore the Function Ribbon Use the Insert Function Wizard & Dialog Box Use Basic Text, Financial, Date, & Logical Functions Name and Use Ranges of Cells in Formulas Trace and Remove Trace Arrows Use a Watch Window View Part 2 here > Recommended Excel Courses: Microsoft Excel- Level 1/ Intro (2010, 2013, 2016)Microsoft Excel - Level 2 / Med (2010, 2013, 2016)Microsoft Excel 2010 - Level 3 / AdvancedMicrosoft Excel 2013 - Level 3 / AdvancedMicrosoft Excel 2016 - Level 3 / AdvancedPower BI Fundamentals for End Users-2016

When sending data end-to-end through a network, routers are used in internetworking to create a virtual network from one device to another, either locally or globally. Routers are configured to operate with most common network protocols. That means they know the form...

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains the difference between our Cisco Unified Communications courses - ACUCW1 & ACUCW2.

In any operational data center, it is critical to have the highest degree of visibility on network traffic for operations and application troubleshooting. In this white paper, we discuss how to achieve optimal visibility of any type of application traffic with Cisco Application Centric Architecture, or ACI.

As you may recall, we can use extended IP ACLs to filter packets based on source address, destination address, transport layer protocols, and other options, as follows: access-list 106 permit tcp host 1.2.3.4 host 5.6.7.8 eq telnet For a packet to be permitted by...

Having discussed general ACL rules and syntax, let’s now turn to the differences between standard and extended ACLs. As you might recall, numbered ACLs fall into several ranges: 1 – 99: Standard IP 100 – 199: Extended IP 1300 - 1999: Standard IP (expanded rang...

In ACLs - Part 1 we learned the basics of access lists, including the facts that ACLs: Are created in global config mode End with an implicit “deny any” (which can be overridden) Must be placed into service somewhere to have any effect Thus, the commands: Rout...

Watch John Walter, Solution Architect for Red Hat's Training and Certification team as he discusses the emergence of radically simple Ansible automation and answers your questions.

The CCNAX - CCNA Routing and Switching Boot Camp is a great option to obtain Cisco Routing and Switching skills while pursuing the CCNA Routing and Switching certification. 

This Microsoft and Global Knowledge 1-hour webinar event gives you an overview to the different Microsoft solutions for managing security in your organization. Explore how Microsoft provides a holistic approach to security, helping you to protect identities, data, applications, and devices across on-premises, cloud, and mobile.

Here's an introduction to encryption. What is it? Why do we need it? It's a complicated area, so we're here to help get your started. You'll understand the general function of three categories of mathematical ciphers: Symmetric, Asymmetric and Hashing. 

Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.

This paper proposes a unifying model for project plans. A distinction will be made between the outputs of project planning and the project plan itself. The significance of this distinction is to allow projects of all types to be described at a high level, in a common language, regardless of the type of analysis used to develop the plan.

Resource management is always an issue in any project, especially when the stakeholders from whom we need time have operational duties to perform.  If our requirements team was at our disposal 100 percent, always completed activities on target, and worked a full eight hour day without distraction or a loss of productivity, then estimating time would be simple. Here, we explore standard approaches to time estimation, the dangers of multi-tasking, and estimation alternatives, which consider work habits and productivity norms.

The amount of data being produced does not seem to show any sign of slowing; if anything, it may in fact be exceeding projected growth rates. As these absolute limitations on raw hardware capacity begin to be felt, the importance of looking at all of the aspects of a computing infrastructure in order to tackle the future's truly large-scale computing demands, is imperative. This white paper examines how IBM's initiatives like Linux, Cloud Manager with OpenStack and the OpenPower Foundation IBM are meeting this challenge.

The National Institute of Standards and Technology (NIST) created a cloud definition that has been well-accepted across the IT industry. NIST was mandated to assist government agencies to adopt cloud computing for their IT operations. As part of their mandate, NIST created multiple working groups to define cloud computing, its architecture, and requirements. In this paper we explore the center core of NIST's cloud definition.

How can organizations in diverse industries continue to use familiar waterfall practices and at the same time be more agile? The answer is to use program management that is designed to be agile.

The process of subnetting is both a mathematical process and a network design process. Mathematics drives how subnets are calculated, identified, and assigned. The network design and requirements of the organization drive how many subnets are needed and how many hosts an individual subnet needs to support. Binary basics and IPv4 address structure were covered in part one of this two-part paper.

End of year IT project spending has a higher chance of failure. Instead, invest your funds in the resources that manage and own the technology—your people. Learn how to choose the best IT training company for you at the last minute..