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Learn how assessment services helped a customer set the stage for business success. Custom Solution Development case study from Global Knowledge training.
Learn how a customized training plan helps shorten downtime and improve customer service. Needs Analysis case study by Global Knowledge training.
Read this case study to find out how ITIL foundation and intermediate courses helps diversified Global Technology and Financial Services Company.
Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.
We worked to simplify and automate their reimbursement process for employees so they no longer paid out of pocket for certifications and training.
New hire training program delivers pass rates and knowledge retention for highly technical training for a young and Intelligent workforce.
We efficiently instructed forces on deployment without weakening training regimens. It was critical to be proficient in setting up and maintaining the TACLAN.
Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.