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Certified Agile Service Manager (CASM)®

Advance your DevOps skills. Create stronger teams.

Adopting DevOps and an agile culture increases customer value and delivers greater business performance in a fast-paced, disruptive world. Organisations fully embracing DevOps and agile practices achieve higher revenue and profit growth, positioning themselves to grow their businesses at a faster rate than their mainstream counterparts.

With Certified Agile Service Manager, you will learn about:

  • What it means to “be agile”
  • The Agile Manifesto, its core values, and principles
  • Adapting Agile thinking and values into service management
  • Agile concepts and practices including DevOps, ITIL®, SRE, Lean and Scrum
  • Scrum roles, artifacts, and events as they apply to processes
  • The two aspects of Agile Service Management: Agile Process Improvement and Agile Process Engineering

Benefits for Organisations

  • Accelerated time to market
  • Higher product quality
  • Reduced risks and faster ROI
  • Increased customer satisfaction

Benefits for Individuals

  • Agile response to changing business requirements
  • Smaller, quicker implementation and enhanced workflow
  • Shortened and amplified feedback loops
  • Continuous improvement and learning

Exam Information

  • Level: Foundation
  • Languages: English, Portuguese
  • Exam Duration: 60 mins
  • MCQs: 40
  • Pass Marks: 65%
  • Open Book: Yes
  • Re-Certification: Yes