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Authorized Microsoft training

Build and certify your Microsoft Dynamics 365 expertise.

Dynamics 365 certifications are industry-aligned to meet specific job roles and market needs. They don’t just assess what you know, but also your ability to apply what you know to solve real business challenges.


This certifications measures the following skills:

  • Perform discovery, planning, and analysis
  • Manage user experience design
  • Manage entities and data
  • Implement security
  • Implement integration
  • Perform solutions deployment and testing
  • Configure marketing applications
  • Manage segments and lists
  • Create and manage marketing forms and pages
  • Manage leads
  • Create and manage marketing emails
  • Manage customer journeys
  • Manage events and webinars
  • Configure and analyze customer responses

Prerequisites

While it's not a strict prerequisite, it is recommended that you earn your Dynamics 365 Fundamentals certification prior to training for other Dynamics 365 certifications. 

Required Exams

  • Exam MB-200: Microsoft Dynamics 365 Customer Engagement Core
  • Exam MB-220: Microsoft Dynamics 365 for Marketing

Next Steps

Add other Dynamics 365 Customer Engagement certifications to your transcript.

  • Microsoft Certified: Dynamics 365 for Sales Functional Consultant Associate
  • Microsoft Certified: Dynamics 365 for Field Service Functional Consultant Associate
  • Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate

Recertification

Microsoft provides two re-certification options for those who want to demonstrate continuous competence in these areas. You can demonstrate that you're staying current in the technology by either taking a re-certification exam or stay-current course within two years of earning your certification. As soon as you pass either the course or the exam, the expiration date on your certification will be extended two years from that date. For more information, please check out the FAQ on Microsoft's Certification Exam Policies page.