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Learn how to develop a questioning outlook and quality standards that will help you make more effective decisions.

Creativity is the “due diligence” of effective problem analysis. It is through creativity that the best possible solution for a problem is discovered. Without creativity, decisions are often one-dimensional, superficial, and near-sighted.

ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.

This white paper addresses the TOGAF® framework and a high-level overview of the key business analysis techniques that IT professionals would benefit from to achieve IT results and establish a valued partnership with the business.

When designing a structured business analyst interview, it’s crucial to have a goal in mind, a clear set of questions planned, and an understanding of how those questions may deviate from the intended goal.

At some point, you’ll find yourself working with “Difficult People.” The effects they can have on an organization vary greatly but usually involve many problems for the team. Learn about some common types of difficult people and how to handle them.

Examine four major trending areas in IT: certifications, salaries, cloud computing and cybersecurity.

This revamped exam retains the same six domains as established in SY0-401, which emphasizes security in three main areas: application, data, and host.

This white examines how Cisco's intent-based networks and software-defined networking solutions will enable your organization to meet the demands of network programmability and automation. The result will be greater network agility to support new applications while complying with increasing security needs.

This white paper discusses the Global Knowledge Skills Development Index™ and how it can be used as a tool to help IT professionals eliminate skills gaps.