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Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss the difference between ITIL Capability courses and ITIL Lifecycle courses.

Understand the Cisco Security technology and certification training portfolio.

Understand the Cisco Collaboration technology and certification training portfolio.

Kirsten Lora, Global Knowledge Senior Product Director, explains why business analysts are essential to organizations and how our Business Analysis Essentials and Business Process Analysis courses can help them in these roles

System Administrators, or sysadmins, are the “installation specialists”, “configuration specialists” and “fixers” in IT. To get a better understanding of the type of IT training that sysadmins require, we compiled a list of the 10 most-attended Global Knowledge courses by sysadmins.

Samuel Brown, project management instructor and consultant, has taught Global Knowledge courses for more than fifteen years. In this video clip, Samuel discusses Global Knowledge's unique and effective approach to helping students prepare for PMP certification.