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Cisco Unity, Unity Connection, and Unity Express are all examples of systems that support both AA and VM functionality. Cisco Unity Contact Center and Contact Center Express are examples of IVR systems supporting skill-based routing and full automatic call distribution (ACD) functionality. Learn more about DTMF relay!

No matter what book or manual you use to study for the CCNA examination, you will see various protocols and processes referencing an RFC. And, although frequently referenced, the RFCs are seldom actually included in the documentation. So, the logical question becomes...

News: Global Knowledge Provides End-to-End Training Solutions to Microsoft Customers with Addition of Dynamics 365 Training. Learn More.

The 2023 Cisco Global Learning Partner of the Year highlights Skillsoft Global Knowledge's continued excellence as a Cisco Platinum Learning Partner, attaining remarkable business outcomes and showcasing exceptional commitment to customers and Cisco.

Global Knowledge, the world's leading learning services and professional development solutions provider, is the VMware Global Education Partner of the Year 2015.

Global Knowledge Sweden and Addskills Cornerstone Group (ACG) today announced that they have entered into a definitive merger agreement under which two of the leading IT training companies in Sweden will combine to create a leading learning services and professional development solutions organization, which is unparalleled in the Swedish market for educational solutions.

Global Knowledge announced that it was named the International Council of Electronic Commerce Consultants (EC-Council) Accredited Training Center of the Year (Enterprise) for 2014.

Global Knowledge Canada and Covenant House, Canada's largest homeless youth agency, have joined forces to offer valuable IT and computer programming training to homeless youth.​

Learn more about the availability of four new courses to support the redesigned Cisco Certified Network Professional Security (CCNP Security) pathway.