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Learn about ServiceNow certifications, including who should pursue the certification, prerequisites as well as guides on exam prep and recommended training courses.

Need to successfully navigate IBM Cognos BI 10.2.2? Use this Icon Reference Guide compiled by the Global Knowledge Cognos experts!

Learn how to use ServiceNow managed services to provide consistency across IT, security, human resources and customer service.

Global Knowledge training will empower your Microsoft 365 team to proactively address deployment and usage challenges through a combination of courses.

Learn to capture and manage your ideas on any device, anywhere, anytime with our Microsoft OneNote courses. Training Exclusives and Concept Training.

Learn how to use drag-and-drop to match tasks to technician skills, and geographic assignments with current location and available inventory to create a more efficient operation. You’ll discover how to reduce disruption by incorporating planned maintenance instead of working in a reactive state. You’ll also see how integrating Customer Service Management and IT Service Management will help swiftly resolve problems and increase customer satisfaction.

You’ll gain practical knowledge of the architecture of the HRSD solution and learn how to configure HR properties, criteria, PDF document templates and managed documents inside ServiceNow.

Learn how you can reduce confusion by synchronizing people and departments, including IT, finance, services, and end users. You’ll also see the value in investing time and careful consideration when building out the HAM practice to produce a higher-quality outcome.

Get introduced to the Project Portfolio Management (PPM) application and learn to efficiently manage the project lifecycle from initiation to closeout.