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IT professionals should strive to learn the proper meanings of terms used in the IT virtualization vocabulary and ensure that they and their colleagues share the same definitions.

Increase your chances of a successful cloud deployment and of successfully articulating to management the rewards and risks of moving to the cloud.

In this white paper on IT service management, discover the most common barriers you will face when implementing knowledge management and how to overcome them.

David Willson discusses the best practices for reasonable security after learning from notable data breaches from different organizations. Learn more here.

ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.

Global Knowledge training will empower your Microsoft 365 team to proactively address deployment and usage challenges through a combination of courses.

Learn to capture and manage your ideas on any device, anywhere, anytime with our Microsoft OneNote courses. Training Exclusives and Concept Training.

Learn how to use drag-and-drop to match tasks to technician skills, and geographic assignments with current location and available inventory to create a more efficient operation. You’ll discover how to reduce disruption by incorporating planned maintenance instead of working in a reactive state. You’ll also see how integrating Customer Service Management and IT Service Management will help swiftly resolve problems and increase customer satisfaction.

You’ll gain practical knowledge of the architecture of the HRSD solution and learn how to configure HR properties, criteria, PDF document templates and managed documents inside ServiceNow.