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Learn about ServiceNow certifications, including who should pursue the certification, prerequisites as well as guides on exam prep and recommended training courses.

Need to successfully navigate IBM Cognos BI 10.2.2? Use this Icon Reference Guide compiled by the Global Knowledge Cognos experts!

Find available IT courses and certification training at Global Knowledge’s training center classrooms in Reno. View course schedules and enroll now to advance your IT career!

Learn how to use ServiceNow managed services to provide consistency across IT, security, human resources and customer service.

When we learn a concept for the first time, the newness of it tends to become embedded with the learning process. We remember the new idea's significance and forever after remember it as new. The initial impact of a discovery can prevent the concept from aging. At the same time, we realize how quickly technology advances.

Global Knowledge training will empower your Microsoft 365 team to proactively address deployment and usage challenges through a combination of courses.

Learn to capture and manage your ideas on any device, anywhere, anytime with our Microsoft OneNote courses. Training Exclusives and Concept Training.

Learn how to use drag-and-drop to match tasks to technician skills, and geographic assignments with current location and available inventory to create a more efficient operation. You’ll discover how to reduce disruption by incorporating planned maintenance instead of working in a reactive state. You’ll also see how integrating Customer Service Management and IT Service Management will help swiftly resolve problems and increase customer satisfaction.

You’ll gain practical knowledge of the architecture of the HRSD solution and learn how to configure HR properties, criteria, PDF document templates and managed documents inside ServiceNow.