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Discover the value paradigm shift to investing in people, the benefits associated with developing the right skills, where critical skills are needed and the business drivers behind them. We also provide ideas on how to convert customers into assets through customer education. DOWNLOAD NOW >

Read the clarification on how ITIL differentiates between problems and incidents, how they are related, and why it matters to adapt both.

The Cybersecurity Glossary of Terms contains definitions to help you uncover knowledge areas in which you excel and where you want to expand. Read here.

Find out the advantages and disadvantages of SQL indexing from the experts at Global Knowledge. The real value of indexing is to help retrieve data quickly, but you must consider the negative impact on the server when data is modified.

Even in professionally managed network environments it is still possible for mistakes to happen. If an Active Directory object such as a user or computer account is accidentally deleted  network access will be lost. Worker productivity will decline until the account...