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Core Competency Development

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Make smarter hiring decisions. Global Knowledge consultants can work with your company to analyze, identify and implement the job-specific skill levels employees need to enable your organization to effectively meet the demands a changing marketplace.

Needs Assessment

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As the world's leading IT and business skills training provider, Global Knowledge is one of the only consulting services who can take your organization from problem to resolution.

ITIL 4 guiding principles in 30 minutes

Webinar – Recorded | Sep. 07, 2021

Stand Up and Secure Docker Enterprise with Kubernetes in 2 hours

Webinar – Recorded | Aug. 13, 2020

Learn hot to get a secure and scalable instance of Docker Enterprise up and running.

IT Source: Competency-Based Learning Process

Case Study | June 12, 2015

Global Knowledge helped IT Source establish a vision for learning that met both business and employee needs. We developed a learning strategy, key processes and supporting technology to enable effective, fast and relevant learning.

Benefit from Using Failover MAC Address

Article | Nov. 04, 2011

In this post I’ll focus on a topic that’s mentioned in the Cisco FIREWALL training class but isn’t emphasized there or in the online Cisco ASA documentation. When configuring failover on a pair of ASA security appliances, a situation can arise in which network disruption occurs due to the secondary ASA in a failover pair becoming active first and then the primary comes online second. Both the documentation and the courseware point out that this causes the secondary (and active ASA) to swap its interface MAC addresses with those of the primary. Being naturally skeptical about this behavior, I decided to investigate. The rest of this post illustrates my confirmation of this phenomenon.

Get Your Best Practices in Order: ITSM and Your Organization

Webinar – Recorded | June 24, 2014

Learn how to get your best practices in order with ITSM in our webinar.

What is Your Best, Tactical Advice for HR and IT Teams Seeking Top Talent?

Article | April 08, 2021

If you're losing top talent and having trouble attracting quality candidates, the no. 1 reason is that they don't see a future with you. If you're not leveraging professional development, here are a couple tips to start.